T-Mobile My Account

T-Mobile My Account


T-Mobile continues to change the wireless industry by giving you more control of your device through My Account with our latest feature called Device Health (Beta). Device Health helps you find out exactly what is wrong with your device and gives you the tools to fix it - all from one place. No longer will you have to search through FAQs, your device’s settings menu, call Care or go to a retail store to figure out why your battery is not lasting as long or why your phone is running slow.

Key Features of My Account:
• New! Device Health (Beta) - improve your battery and device performance, get notified whenever we find an issue
• Bill Pay - easily setup and pay your bill directly from your phone
• Data Usage - view how much data you use so you can make sure you and your family are on the right plan
• Account Management - view account usage and manage multiple lines all on one screen
• Notifications - the one place to find alerts for your device, account, and any special offers from T-Mobile

What is Device Health Beta?- It’s a set of tests that identify problems with your device and gives you the tools to fix them straight from the app, we will:

• Check Battery Performance-is your battery working properly? Is your battery dying after a few hours? Find out if it’s your screen, an app, or something else that’s killing your battery.
• Check Device Performance-is your device starting to run slowly? Do you click on something and it takes forever to do anything? Find out if you have a memory issue, the latest firmware or too many apps running at once.
• Help You Fix The Problem-Find a problem? Fix it straight from the app without having to go through hard to understand FAQs or any device settings.
• Notify You : If we find an issue that should be addressed immediately, we will send you a notification on your device to let you know what the problem is and how to fix it.

How Device Health works:
•Identifying a Problem: Device Health runs a set of 25 diagnostic tests and groups the results into two categories to make it easy for you - Battery Performance and Device Performance. The main screen of the Device Health page displays an overall device performance rating. RED indicates there are significant issues that need to be addressed. YELLOW indicates performance could be improved, but it’s performing OK. GREEN indicates the device performance is excellent. The rating is based on the number of settings and issues that can be optimized therefore, if there are multiple issues that need to be addressed, the overall rating will be RED.
• Fixing The Problem: The same performance rating applies throughout all sections within Device Health such as screen brightness and memory usage. A red wrench icon will display next to the categories that require attention. Select the red wrench icon and follow the suggested steps to resolve the found issue.

Device Data Collection & Permissions:
Consistent with T-Mobile’s Privacy Policy http://www.t-mobile.com/company/website/privacypolicy.aspx this software collects diagnostics data so that T-Mobile can better troubleshoot technical issues with your device or service. For this purpose T-Mobile My Account needs access to the following: device & app history, cellular data settings, identity, contacts, location, SMS, phone, photos/media/files, Wi-Fi and Bluetooth connection information, device ID & call information, camera and microphone. T-Mobile My Account does not capture the content of your calls and messages or media files such as audio, images or video. Camera and microphone diagnostics are only available when you visit a T-Mobile retail location and only initiated with your permission.

Stay tuned for more updates to My Account from T-Mobile that will give you greater control over your T-Mobile account and device.

Recent changes:
Battery optimization plus enhanced hardware diagnostics for your camera and microphone. The diagnostics test your phone's display, audio hardware, microphone and camera functionality. They are only available when you visit a T-Mobile retail location and only initiated with your permission.
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Free
82
4.1
User ratings
150689
Installs
10,000,000+
Concerns
5
File size
8281 kb
Screenshots
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About T-Mobile My Account
T-Mobile continues to change the wireless industry by giving you more control of your device through My Account with our latest feature called Device Health (Beta). Device Health helps you find out exactly what is wrong with your device and gives you the tools to fix it - all from one place. No longer will you have to search through FAQs, your device’s settings menu, call Care or go to a retail store to figure out why your battery is not lasting as long or why your phone is running slow.

Key Features of My Account:
New! Device Health (Beta) - improve your battery and device performance, get notified whenever we find an issue
• Bill Pay - easily setup and pay your bill directly from your phone
• Data Usage - view how much data you use so you can make sure you and your family are on the right plan
• Account Management - view account usage and manage multiple lines all on one screen
• Notifications - the one place to find alerts for your device, account, and any special offers from T-Mobile

What is Device Health Beta?- It’s a set of tests that identify problems with your device and gives you the tools to fix them straight from the app, we will:

Check Battery Performance-is your battery working properly? Is your battery dying after a few hours? Find out if it’s your screen, an app, or something else that’s killing your battery.
Check Device Performance-is your device starting to run slowly? Do you click on something and it takes forever to do anything? Find out if you have a memory issue, the latest firmware or too many apps running at once.
Help You Fix The Problem-Find a problem? Fix it straight from the app without having to go through hard to understand FAQs or any device settings.
Notify You : If we find an issue that should be addressed immediately, we will send you a notification on your device to let you know what the problem is and how to fix it.

How Device Health works:
Identifying a Problem: Device Health runs a set of 25 diagnostic tests and groups the results into two categories to make it easy for you - Battery Performance and Device Performance. The main screen of the Device Health page displays an overall device performance rating. RED indicates there are significant issues that need to be addressed. YELLOW indicates performance could be improved, but it’s performing OK. GREEN indicates the device performance is excellent. The rating is based on the number of settings and issues that can be optimized therefore, if there are multiple issues that need to be addressed, the overall rating will be RED.
Fixing The Problem: The same performance rating applies throughout all sections within Device Health such as screen brightness and memory usage. A red wrench icon will display next to the categories that require attention. Select the red wrench icon and follow the suggested steps to resolve the found issue.

Device Data Collection & Permissions:
Consistent with T-Mobile’s Privacy Policy http://www.t-mobile.com/company/website/privacypolicy.aspx this software collects diagnostics data so that T-Mobile can better troubleshoot technical issues with your device or service. For this purpose T-Mobile My Account needs access to the following: device & app history, cellular data settings, identity, contacts, location, SMS, phone, photos/media/files, Wi-Fi and Bluetooth connection information, device ID & call information, camera and microphone. T-Mobile My Account does not capture the content of your calls and messages or media files such as audio, images or video. Camera and microphone diagnostics are only available when you visit a T-Mobile retail location and only initiated with your permission.

Stay tuned for more updates to My Account from T-Mobile that will give you greater control over your T-Mobile account and device.

Recent changes:
Battery optimization plus enhanced hardware diagnostics for your camera and microphone. The diagnostics test your phone's display, audio hardware, microphone and camera functionality. They are only available when you visit a T-Mobile retail location and only initiated with your permission.

User reviews of T-Mobile My Account
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Android Market Comments
A Google User
Yesterday 4:10 PM
Doesn't Update Same (wrong) info every day!
A Google User
Yesterday 4:07 PM
Could be better
A Google User
Yesterday 3:21 PM
It Works This app has the same functionality as does the desktop version, but it gets the job done and easy to navigate.
A Google User
Yesterday 2:41 PM
Data Accuracy; Not very accurate, and does not update when needed.
A Google User
Yesterday 2:00 PM
It's helpful I use this constantly.. great work
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