ADP Service Connect

ADP Service Connect


Service Connect Mobile, for ADP Dealer Services clients, puts answers and knowledge @ your fingertips. Stay connected to ADP Support from anywhere in your dealership, or when you are on the go. Create and update cases, receive alerts and push notifications, search knowledge sources, and contact your ADP Client Account Manager using your Android mobile device. It's safe and secure, keeping your dealership information protected.

IMPORTANT: This app is for ADP Dealer Services DMS users only. Users are required to have ADP Service Connect release SX074 loaded on their DMS before successfully logging into this application.

Key Features Include:
• Review Support Cases
o My Open Cases
o My Closed Cases
o All Open Cases
o All Closed Cases
• Create New Support Cases
• View, manage and create alerts
o Create Dealer IT alerts based on application
o Create Dealer IT alerts based on location
• Search and view knowledge sources
• Contact your ADP Client Account Manager (CAM)
• Review and change system information
• Push Notifications
o Receive real-time case update notifications
o Receive real-time alert notifications

Security:
• This mobile application does not transmit or use any sensitive personal information
• Username and PIN protected
• Sessions time out based on inactivity
• Client number (CNumber) and user name login credentials are stored on the device when first entered
• PIN is required upon each login and is not stored on the device

Requirements:
• ADP Service Connect release SX074
• Android 2.2 or higher
• Connection to the Internet
• ADP DMS Username and PIN (setup in Service Connect desktop)

Recent changes:
• Fixed issue in opening KB articles
• Performance improvements and bug fixes
Add to list
Free
67
3.4
User ratings
55
Installs
10,000+
Concerns
1
File size
787 kb
Screenshots
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About ADP Service Connect
Service Connect Mobile, for ADP Dealer Services clients, puts answers and knowledge @ your fingertips. Stay connected to ADP Support from anywhere in your dealership, or when you are on the go. Create and update cases, receive alerts and push notifications, search knowledge sources, and contact your ADP Client Account Manager using your Android mobile device. It's safe and secure, keeping your dealership information protected.

IMPORTANT: This app is for ADP Dealer Services DMS users only. Users are required to have ADP Service Connect release SX074 loaded on their DMS before successfully logging into this application.

Key Features Include:
• Review Support Cases
o My Open Cases
o My Closed Cases
o All Open Cases
o All Closed Cases
• Create New Support Cases
• View, manage and create alerts
o Create Dealer IT alerts based on application
o Create Dealer IT alerts based on location
• Search and view knowledge sources
• Contact your ADP Client Account Manager (CAM)
• Review and change system information
• Push Notifications
o Receive real-time case update notifications
o Receive real-time alert notifications

Security:
• This mobile application does not transmit or use any sensitive personal information
• Username and PIN protected
• Sessions time out based on inactivity
• Client number (CNumber) and user name login credentials are stored on the device when first entered
• PIN is required upon each login and is not stored on the device

Requirements:
• ADP Service Connect release SX074
• Android 2.2 or higher
• Connection to the Internet
• ADP DMS Username and PIN (setup in Service Connect desktop)

Recent changes:
• Fixed issue in opening KB articles
• Performance improvements and bug fixes

User reviews of ADP Service Connect
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Android Market Comments
A Google User
Sep 15, 2014
Useless I've tried 2 different mobile apps for ADP. One I either can't login to or isn't compatible with my device, yet I'm still able to install it?!? Yeah, not sure what that's about. Have better luck and access to what I need when it actually works on website!
A Google User
Aug 29, 2014
Doesn't work most of the time!!!!
A Google User
Aug 26, 2014
I hate it
A Google User
Jul 6, 2014
ERUIZ@PTITECH
A Google User
Jul 4, 2014
ERUIZ@PTITECH