Aetna Mobile

Aetna Mobile


With Aetna Mobile, your health care is always at your fingertips.
You can look up the status of a claim while at your doctor's office. Forgot your Aetna ID card? No problem. Show the staff your virtual card right on your phone. And now, with our latest release, you can find urgent care centers and walk-in clinics quickly ― without even logging in. This feature uses your GPS function to help you no matter where you are ― at home or at work, while traveling for vacation or business. A map provides turn-by-turn directions.
FEATURES:
FIND A DOCTOR, URGENT CARE FACILITY, DENTIST, PHARMACY, HOSPITAL AND MORE
Search our network to find the info you need ― without even logging in:
• Get driving directions (uses your GPS function)
• Call the office or facility
• View a map
• Transfer contact information to your address book

Searching on Aetna Mobile is easier and faster than ever. Type your search -- just like you do with your favorite search engine. You can also enter locations like “near me” or a zip code to use your smartphone’s GPS.

LOOK UP CLAIMS
See your most recent claims. Get a detailed view of each one. Or search for medical, dental and pharmacy claims by member name or date.

VIEW YOUR MEMBER ID CARD
View the front and back of your ID cards. That's handy if you forgot your card.

VIEW YOUR PERSONAL HEALTH RECORD
If your plan offers a personal health record, you can view your Alerts & Reminders, Emergency Information and Medications. And share data with your health care team.

DISABILITY CLAIM SUPPORT
Aetna Mobile now comes with WorkAbility®. If you have Aetna Disability, you can view the status of your claims and the benefit payments issued on your disability claims.

CHECK BALANCES
View limits and balances for your deductible and coinsurance. View balances for your health expense funds.

COMPLAINTS AND APPEALS SUPPORT
If you are registered on Aetna Navigator, you can file complaints and appeals on Aetna Mobile. (Medicare members will continue to use the complaint and appeal forms on the Navigator public site.)

SECURITY
You must always sign in with your User Name and Password. No one but you can reach your personal data.

And once a year we need you to confirm your profile. If your app says it's time to update, log in to the secure site using your computer or mobile web. After you confirm, you can once again access your secure, personal info ― from your computer, Aetna mobile, and this app.

TROUBLESHOOTING
Can't access all the app's features?
If you have more than one Aetna plan or program, the app will prompt you to choose one. Choose your main account. This includes the claims of your current plan. (Some people have Aetna plans from previous jobs; those accounts show only old claims. Other people have financial accounts, such as a health savings account. This is not a main account.)

Is the health plan under your name? (Meaning you are the subscriber or primary account holder.) If so, you can access all the features your plan allows. If you are a dependent, you will have limited access, just like you do when using the secure site on a computer or via mobile web.

ABOUT AETNA
Aetna is one of the nation's leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. For more information, see www.aetna.com.

Recent changes:
This version contains security enhancements. It also contains bug fixes for the Member Payment Estimator feature and enhancements for the Disability/Absence from Work Benefits feature.
Add to list
Free
69
3.5
User ratings
2091
Installs
100,000+
Concerns
2
File size
7759 kb
Screenshots
Screenshot of Aetna Mobile Screenshot of Aetna Mobile Screenshot of Aetna Mobile Screenshot of Aetna Mobile Screenshot of Aetna Mobile
About Aetna Mobile
With Aetna Mobile, your health care is always at your fingertips.
You can look up the status of a claim while at your doctor's office. Forgot your Aetna ID card? No problem. Show the staff your virtual card right on your phone. And now, with our latest release, you can find urgent care centers and walk-in clinics quickly ― without even logging in. This feature uses your GPS function to help you no matter where you are ― at home or at work, while traveling for vacation or business. A map provides turn-by-turn directions.
FEATURES:
FIND A DOCTOR, URGENT CARE FACILITY, DENTIST, PHARMACY, HOSPITAL AND MORE
Search our network to find the info you need ― without even logging in:
• Get driving directions (uses your GPS function)
• Call the office or facility
• View a map
• Transfer contact information to your address book

Searching on Aetna Mobile is easier and faster than ever. Type your search -- just like you do with your favorite search engine. You can also enter locations like “near me” or a zip code to use your smartphone’s GPS.

LOOK UP CLAIMS
See your most recent claims. Get a detailed view of each one. Or search for medical, dental and pharmacy claims by member name or date.

VIEW YOUR MEMBER ID CARD
View the front and back of your ID cards. That's handy if you forgot your card.

VIEW YOUR PERSONAL HEALTH RECORD
If your plan offers a personal health record, you can view your Alerts & Reminders, Emergency Information and Medications. And share data with your health care team.

DISABILITY CLAIM SUPPORT
Aetna Mobile now comes with WorkAbility®. If you have Aetna Disability, you can view the status of your claims and the benefit payments issued on your disability claims.

CHECK BALANCES
View limits and balances for your deductible and coinsurance. View balances for your health expense funds.

COMPLAINTS AND APPEALS SUPPORT
If you are registered on Aetna Navigator, you can file complaints and appeals on Aetna Mobile. (Medicare members will continue to use the complaint and appeal forms on the Navigator public site.)

SECURITY
You must always sign in with your User Name and Password. No one but you can reach your personal data.

And once a year we need you to confirm your profile. If your app says it's time to update, log in to the secure site using your computer or mobile web. After you confirm, you can once again access your secure, personal info ― from your computer, Aetna mobile, and this app.

TROUBLESHOOTING
Can't access all the app's features?
If you have more than one Aetna plan or program, the app will prompt you to choose one. Choose your main account. This includes the claims of your current plan. (Some people have Aetna plans from previous jobs; those accounts show only old claims. Other people have financial accounts, such as a health savings account. This is not a main account.)

Is the health plan under your name? (Meaning you are the subscriber or primary account holder.) If so, you can access all the features your plan allows. If you are a dependent, you will have limited access, just like you do when using the secure site on a computer or via mobile web.

ABOUT AETNA
Aetna is one of the nation's leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. For more information, see www.aetna.com.

Recent changes:
This version contains security enhancements. It also contains bug fixes for the Member Payment Estimator feature and enhancements for the Disability/Absence from Work Benefits feature.

Android Market Comments
A Google User
Friday 3:12 AM
Slow Anything I've been trying to research, it is absolutely slow when login in. Takes forever to login especially in emergency needs. It's happened on an GS5 82nd LG G4.
A Google User
Wednesday 2:22 PM
DOES IT EVER ACTUALLY LOAD INFO? Got the app as per the request of a person at Aetna and have I regretted it. Slow and I mean SLOW to load information if it loads at all. I timed the login screen with a full WiFi connection at 10 minutes once. Then when I got in another 10 minute span between each page. I just switched back to the browser. This is horrid. Plus it won't store your info.
A Google User
5 days ago
Aetna Mobile Doesn't work
A Google User
5 days ago
You can't submit a claim. Brings no value at all
A Google User
5 days ago
Problems with latest update When an option is selected, option never opens, times out.
Version 1000000
Version 1000000