Call Control for BroadWorks

Call Control for BroadWorks


Call Control for BroadWorks allows you to originate calls from your Android phone through your BroadSoft BroadWorks powered desk phone and enables easy control of Remote Office, BroadWorks Anywhere, DND and Call Forwarding settings while on the move. If used with an account that is a member of a Call Center, joining/unjoining and control of the Agent ACD State is also possible.

IMPORTANT: Call Control requires service from a BroadWorks powered service provider and the account must include the following services
- BroadWorks Anywhere
- Remote Office
- CommPilot Express
- Simultaneous Ring Personal
- Calling Line ID Delivery Blocking
- Do Not Disturb
- Call Forwarding - Always
- Call Forwarding - No Answer
- Call Forwarding - Not Reachable
- Call Forwarding - Busy
- Basic Call Logs
- Client Call Control*
- Voice Messaging
- Call Recording
in order to benefit fully from this app.

* Without "Client Call Control" call initiation is not possible.

Note that the default port for OCI/CAP communication is 2208 - or 2209 if SSL is enabled.

Regarding ICS / Ice Cream Sandwich & Jelly Bean:
The app works well on Ice Cream Sandwich (4.0) and Jelly Bean (4.1, 4.2 and 4.2.1)- there are however some manufacturers that are a bit sloppy getting the device profiles updated, resulting in erroneously listing of apps not being compatible. If you have a 4.0/4.1/4.2 based device and the app is listed as incompatible, please contact support for a workaround.

If you have any other question, please do not hesitate to contact [email protected]

Recent changes:
1.09 2842
- Change password, added checkmarks on password entry fields to light up when ok agains regex.
1.09 2841
- Settings, Added R20 call recording options
- change password support added (active only if ssl is enabled)
- added password expiration check (active only if ssl is enabled)
- improved connectivity checker
1.09 2836
- fixed XML parse error on R21 systems when signing in
- connectivity fix for android5
Add to list
$9.00
84
4.2
User ratings
29
Installs
1,000+
Concerns
0
File size
905 kb
Screenshots
Screenshot of Call Control for BroadWorks Screenshot of Call Control for BroadWorks Screenshot of Call Control for BroadWorks Screenshot of Call Control for BroadWorks
About Call Control for BroadWorks
Call Control for BroadWorks allows you to originate calls from your Android phone through your BroadSoft BroadWorks powered desk phone and enables easy control of Remote Office, BroadWorks Anywhere, DND and Call Forwarding settings while on the move. If used with an account that is a member of a Call Center, joining/unjoining and control of the Agent ACD State is also possible.

IMPORTANT: Call Control requires service from a BroadWorks powered service provider and the account must include the following services
- BroadWorks Anywhere
- Remote Office
- CommPilot Express
- Simultaneous Ring Personal
- Calling Line ID Delivery Blocking
- Do Not Disturb
- Call Forwarding - Always
- Call Forwarding - No Answer
- Call Forwarding - Not Reachable
- Call Forwarding - Busy
- Basic Call Logs
- Client Call Control*
- Voice Messaging
- Call Recording
in order to benefit fully from this app.

* Without "Client Call Control" call initiation is not possible.

Note that the default port for OCI/CAP communication is 2208 - or 2209 if SSL is enabled.

Regarding ICS / Ice Cream Sandwich & Jelly Bean:
The app works well on Ice Cream Sandwich (4.0) and Jelly Bean (4.1, 4.2 and 4.2.1)- there are however some manufacturers that are a bit sloppy getting the device profiles updated, resulting in erroneously listing of apps not being compatible. If you have a 4.0/4.1/4.2 based device and the app is listed as incompatible, please contact support for a workaround.

If you have any other question, please do not hesitate to contact [email protected]

Recent changes:
1.09 2842
- Change password, added checkmarks on password entry fields to light up when ok agains regex.
1.09 2841
- Settings, Added R20 call recording options
- change password support added (active only if ssl is enabled)
- added password expiration check (active only if ssl is enabled)
- improved connectivity checker
1.09 2836
- fixed XML parse error on R21 systems when signing in
- connectivity fix for android5

Android Market Comments
A Google User
Jun 12, 2014
Not intuitive to use It is a little complex, but that is probably because it does so much.
A Google User
Mar 10, 2014
Great App. Use daily with no issues.
A Google User
Feb 22, 2014
Great tool, old look Works great with Swisscom Business Connect in Switzerland! Would be nice if the UI would be updated to match the Android Holo style though.
A Google User
Sep 7, 2013
Amazing product and support! This application works beautifully and does exactly what it should. I had one small problem and the developer took care of it immediately. The best support you can get! Well done!
A Google User
Aug 23, 2013
Never Worked - Service Provider Issue? I can't give a good or bad review because I was never able to get the app to make a call. My provider login was verified and the status said ready but I couldn't make calls. I suspect it is my provider's issue though.