Cisco Technical Support

Cisco Technical Support


Get access to Cisco Support anywhere, anytime with the Cisco Technical Support mobile app for Android.

Find solutions to your troubleshooting needs anywhere, anytime! Research Cisco products and services through mobile optimized content, videos and podcasts. Complete access to all our installation and configuration guides, data sheets, command reference guides and more for all our products including:

* ASR, ISR, Edge and Core Routers
* Catalyst and Nexus Switches for the Enterprise and Data Center
* Wireless Access Points and Controllers
* ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
* Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
* Data Center (Nexus Switches, UCS Servers)

No matter your troubleshooting needs, the Cisco Technical Support mobile app for Android is there to provide you information needed to solve your problems, or provide access to immediate access to our TAC Engineers. Cisco is with you every step of the way.

Support contract owners can view, update and create support cases all from your Android device. Users can search for any case associated with their contracts, contact the assigned TAC Engineer, On-Site Contact or Field Engineer with a tap of a button. You can even track your RMA shipments as well as initiate RMA returns by scheduling with your local courier and print shipping labels.

FEATURES:
Cases and Contracts (requires a valid support contract):
- View, update and create support cases associated with your service contracts
- Click to connect with your TAC Engineer, On-Site Contact or Field
Engineer directly via phone or email
- Manage your workflow - Request status updates, Re-open or close cases with a tap right from your Android device
- View RMA information - Track your Replacement RMA parts, Get the latest update on your Field Engineer and RMA return status
- Initiate RMA returns (schedule pickup and print shipping labels) to be sent back to Cisco
- View your support contract(s) status sorted by expiration date, or look up contract details by Serial Number using our embedded bar code scanner
- Add calendar event reminders 60 and 90 days prior to contract expiration

Don't have a Cisco support contract? Learn more about the benefits here:
http://www.cisco.com/web/help/reg/ben/sc_ben.html
html&sa=D&usg=AFQjCNEmS36v32NpFHh1ILS_zQMNSLDcGQ>

Support Content (Freely Accessible):
- Cisco RSS feeds and alerts provide the latest information on Cisco Security Advisories, Field Notices, Threats and Vulnerabilities, and more
- Keep informed and stay updated via technical support videos presented by
Cisco Experts
- Access to Cisco Technical Support Podcasts (Cyber Risk Reports and TAC
Security Podcasts)

Product Information:
- TAC Authored Support Documents - A collection of the best troubleshooting "cheat sheets: written by TAC, used by TAC to solve the thorniest of problems
- Bug Search - Research software defects by searching by keywords, bug ID,
product or SW release (requires service contract)
- Mobile optimized Cisco Product and Services documentation including
product specific support documentation, software downloads, and
Cisco Support Community content
- Integrated with Pocket Read-It-Later Service for accessing content off line.
Go to http://www.getpocket.com/
dy4uZ44XureOKYQxr-uQ9LAw> for more information
- Leverage IFTTT (http://www.ifttt.com/
esXDbudz9hhbxC1wrPag>) to automate content curation, directing content
from Pocket to alternate content aggregators like Evernote, Instapaper,
Dropbox, Box, etc.

Have questions or want to provide feedback? Send us an email at:
[email protected]

Recent changes:
• Mobile Push Notifications for Support Cases and PSIRT announcements
• Opt-In to receive Support Case update notifications
• Expanded "My Shortcuts" section include bookmarked Bugs and Video Channels
• Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
• Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
• Additional UI enhancements and bug fixes
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Free
85
4.3
User ratings
581
Installs
50,000+
Concerns
2
File size
6496 kb
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About Cisco Technical Support
Get access to Cisco Support anywhere, anytime with the Cisco Technical Support mobile app for Android.

Find solutions to your troubleshooting needs anywhere, anytime! Research Cisco products and services through mobile optimized content, videos and podcasts. Complete access to all our installation and configuration guides, data sheets, command reference guides and more for all our products including:

* ASR, ISR, Edge and Core Routers
* Catalyst and Nexus Switches for the Enterprise and Data Center
* Wireless Access Points and Controllers
* ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
* Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
* Data Center (Nexus Switches, UCS Servers)

No matter your troubleshooting needs, the Cisco Technical Support mobile app for Android is there to provide you information needed to solve your problems, or provide access to immediate access to our TAC Engineers. Cisco is with you every step of the way.

Support contract owners can view, update and create support cases all from your Android device. Users can search for any case associated with their contracts, contact the assigned TAC Engineer, On-Site Contact or Field Engineer with a tap of a button. You can even track your RMA shipments as well as initiate RMA returns by scheduling with your local courier and print shipping labels.

FEATURES:
Cases and Contracts (requires a valid support contract):
- View, update and create support cases associated with your service contracts
- Click to connect with your TAC Engineer, On-Site Contact or Field
Engineer directly via phone or email
- Manage your workflow - Request status updates, Re-open or close cases with a tap right from your Android device
- View RMA information - Track your Replacement RMA parts, Get the latest update on your Field Engineer and RMA return status
- Initiate RMA returns (schedule pickup and print shipping labels) to be sent back to Cisco
- View your support contract(s) status sorted by expiration date, or look up contract details by Serial Number using our embedded bar code scanner
- Add calendar event reminders 60 and 90 days prior to contract expiration

Don't have a Cisco support contract? Learn more about the benefits here:
http://www.cisco.com/web/help/reg/ben/sc_ben.html
html&sa=D&usg=AFQjCNEmS36v32NpFHh1ILS_zQMNSLDcGQ>

Support Content (Freely Accessible):
- Cisco RSS feeds and alerts provide the latest information on Cisco Security Advisories, Field Notices, Threats and Vulnerabilities, and more
- Keep informed and stay updated via technical support videos presented by
Cisco Experts
- Access to Cisco Technical Support Podcasts (Cyber Risk Reports and TAC
Security Podcasts)

Product Information:
- TAC Authored Support Documents - A collection of the best troubleshooting "cheat sheets: written by TAC, used by TAC to solve the thorniest of problems
- Bug Search - Research software defects by searching by keywords, bug ID,
product or SW release (requires service contract)
- Mobile optimized Cisco Product and Services documentation including
product specific support documentation, software downloads, and
Cisco Support Community content
- Integrated with Pocket Read-It-Later Service for accessing content off line.
Go to http://www.getpocket.com/
dy4uZ44XureOKYQxr-uQ9LAw> for more information
- Leverage IFTTT (http://www.ifttt.com/
esXDbudz9hhbxC1wrPag>) to automate content curation, directing content
from Pocket to alternate content aggregators like Evernote, Instapaper,
Dropbox, Box, etc.

Have questions or want to provide feedback? Send us an email at:
[email protected]

Recent changes:
• Mobile Push Notifications for Support Cases and PSIRT announcements
• Opt-In to receive Support Case update notifications
• Expanded "My Shortcuts" section include bookmarked Bugs and Video Channels
• Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
• Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
• Additional UI enhancements and bug fixes

User reviews of Cisco Technical Support
Write the first review for this app!
Android Market Comments
A Google User
Mar 18, 2015
Much better This is now a worthy app... keep the improvements coming
A Google User
Feb 21, 2015
Very useful
A Google User
Feb 8, 2015
Very good . I loved it
A Google User
Jan 26, 2015
Good app
A Google User
Dec 29, 2014
Good app It does what I need