ESC Mobile Tech

ESC Mobile Tech


Give your field service technicians the tools they need to improve productivity and enhance service. ESC Mobile Tech works with your ESC software to access critical work order information, customer data and more, anytime and anywhere, from your tablet or smartphone.

Work Order Features:
• Receive scheduling notifications for new dispatches.
• View service dispatches & work order information.
• View and edit customer contact information.
• Give the office real-time status updates with time tracking.
• Use GPS tracking, mapping and routing, & turn-by-turn driving directions.
• View customer account, service history, equipment, saved documents & service maintenance agreement information.
• See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.
• Add and edit customer equipment in account record or dispatch.
• Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.

Quote and Invoicing Features:
• Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
• Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.
• Create, view, email, and print service quotes & invoices.
• Process payments & prepayments, including PCI compliant credit card processing.
• Capture customer authorization & acceptance signatures.

Customer Account Management Features:
• Add new customers.
• See historical customer invoice, quote and dispatch history.
• Add pictures from device camera and gallery to customer record.
Other Features:
• Utilize a simplified new interface.
• Store more data on mobile device reducing communication wait times and requiring less internet connectivity.
• And more!

ESC Mobile, by dESCO, is a simple and affordable way to connect more people, in more places, on more devices. Leading field service management software for small to medium sized service industry businesses including HVAC, Plumbing, Electrician, Equipment, Generator & Pump, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors. There’s a better way to manage field service – it all starts with ESC Mobile!

Requirements
• Android 4.0 or higher
• ESC desktop application version 14 and higher

Recent changes:
Version 13.0.28
Fixed issue with invoice history, some other miscellaneous fixes.

Version 13.0.27
Fixed some stability issues.

Version 13.0.26
Fixed a crash issue in dispatch details.
Add to list
Free
72
3.6
User ratings
51
Installs
5,000+
Concerns
2
File size
40761 kb
Screenshots
Screenshot of ESC Mobile Tech Screenshot of ESC Mobile Tech
About ESC Mobile Tech
Give your field service technicians the tools they need to improve productivity and enhance service. ESC Mobile Tech works with your ESC software to access critical work order information, customer data and more, anytime and anywhere, from your tablet or smartphone.

Work Order Features:
• Receive scheduling notifications for new dispatches.
• View service dispatches & work order information.
• View and edit customer contact information.
• Give the office real-time status updates with time tracking.
• Use GPS tracking, mapping and routing, & turn-by-turn driving directions.
• View customer account, service history, equipment, saved documents & service maintenance agreement information.
• See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.
• Add and edit customer equipment in account record or dispatch.
• Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.

Quote and Invoicing Features:
• Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
• Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.
• Create, view, email, and print service quotes & invoices.
• Process payments & prepayments, including PCI compliant credit card processing.
• Capture customer authorization & acceptance signatures.

Customer Account Management Features:
• Add new customers.
• See historical customer invoice, quote and dispatch history.
• Add pictures from device camera and gallery to customer record.
Other Features:
• Utilize a simplified new interface.
• Store more data on mobile device reducing communication wait times and requiring less internet connectivity.
• And more!

ESC Mobile, by dESCO, is a simple and affordable way to connect more people, in more places, on more devices. Leading field service management software for small to medium sized service industry businesses including HVAC, Plumbing, Electrician, Equipment, Generator & Pump, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors. There’s a better way to manage field service – it all starts with ESC Mobile!

Requirements
• Android 4.0 or higher
• ESC desktop application version 14 and higher

Recent changes:
Version 13.0.28
Fixed issue with invoice history, some other miscellaneous fixes.

Version 13.0.27
Fixed some stability issues.

Version 13.0.26
Fixed a crash issue in dispatch details.

Android Market Comments
A Google User
Jul 13, 2015
😢 Won't rate higher than a three star until the app is cloud-based. Would be nice to work on my phone and then use my tablet to go over the invoice with the customer. After all, it is the next big technology. First came the internet, then came smartphones, then came cloud technology. I might as well be doing this with paper & pencil & crayons. (for color) MOST IMPORTANTLY........... YOU STILL CAN'T ADD LINE ITEMS ABOVE ONES YOU'VE ALREADY ADDED. (BEEN LIKE THAT SINCE DAY 1)......... SO, IF YOU MAKE A MISTAKE, (LIKE HUMANS DO) YOU HAVE TO DELETE EVERYTHING UP TO THE POINT TO WHERE YOU NEED TO ADD THE LINE ITEM! 😡 Notifications are pointless too. They come randomly or not at all. (The notification problem might be a network issue)
A Google User
Jun 27, 2015
T oo many problems
A Google User
Jun 26, 2015
Dumb This has got to be the most problematic app I've ever used! Between lost connection when I've got full service and logging me out and unable to reconnect. I swear this is the dumbest thing I've ever used. Stupid stupid stupid!
A Google User
May 19, 2015
😢 Won't rate higher than a three star until the app is cloud-based. Would be nice to work on my phone and then use my tablet to go over the invoice with the customer. After all, it is the next big technology. First came the internet, then came smartphones, then came cloud technology. I might as well be doing this with paper & pencil. MOST IMPORTANTLY........... YOU STILL CAN'T ADD LINE ITEMS ABOVE ONES YOU'VE ALREADY ADD. (BEEN LIKE THAT SINCE DAY 1)......... SO, IF YOU MAKE A MISTAKE, (LIKE HUMANS DO) YOU HAVE TO DELETE EVERYTHING UP TO THE POINT TO WHERE YOU NEED TO ADD THE LINE ITEM! 😡 Caught me in a good mood today, you get 3 stars!
A Google User
May 14, 2015
Great app BUT..... This app tries to refresh every single time and when I have bad signal it hangs waiting to refresh from the office rather than just show me the calls Ive already downloaded. Then I have to drive off until I get cell signal in order to get my next call.
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