GoToAssist (Customer)

GoToAssist (Customer)


DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN

DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and SeeIT (live camera streaming from your device to your support technician) for Samsung and LG mobile devices running Android OS versions 4.0.x and newer.

HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.

2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then tap 'Join Session' to start the support session.

3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then tap 'Join Session' to start the support session.

4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Tap the exit button to end the session anytime.

FEATURES
• Full screen sharing and remote control of Samsung and LG Android devices*
• SeeIT (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.0.x or newer
• Secure chat support for Android devices running Android OS versions 4.0.x or newer
• Full integration with GoToAssist Remote Support, including full reporting and session recording

REQUIREMENTS
An active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.

Customer
• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.0.x and newer (Ice Cream Sandwich, Jelly Bean, KitKat, Lollipop). Full remote control with screen sharing not supported on Google Nexus devices
• SeeIT (live camera streaming): Android devices running OS 4.0.x (Ice Cream Sandwich) and newer
• Secure chat: Android devices running OS 4.0.x and newer

Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

Technician on mobile device (Full screen sharing in view-only mode and chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)
• For more details, please see individual application descriptions

Recent changes:
Update SSL version. Fix issue with security certificate.
Add to list
Free
75
3.8
User ratings
138
Installs
10,000+
Concerns
2
File size
6564 kb
Screenshots
Screenshot of GoToAssist (Customer) Screenshot of GoToAssist (Customer) Screenshot of GoToAssist (Customer) Screenshot of GoToAssist (Customer) Screenshot of GoToAssist (Customer)
About GoToAssist (Customer)
DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN

DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and SeeIT (live camera streaming from your device to your support technician) for Samsung and LG mobile devices running Android OS versions 4.0.x and newer.

HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.

2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then tap 'Join Session' to start the support session.

3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then tap 'Join Session' to start the support session.

4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Tap the exit button to end the session anytime.

FEATURES
• Full screen sharing and remote control of Samsung and LG Android devices*
• SeeIT (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.0.x or newer
• Secure chat support for Android devices running Android OS versions 4.0.x or newer
• Full integration with GoToAssist Remote Support, including full reporting and session recording

REQUIREMENTS
An active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.

Customer
• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.0.x and newer (Ice Cream Sandwich, Jelly Bean, KitKat, Lollipop). Full remote control with screen sharing not supported on Google Nexus devices
• SeeIT (live camera streaming): Android devices running OS 4.0.x (Ice Cream Sandwich) and newer
• Secure chat: Android devices running OS 4.0.x and newer

Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

Technician on mobile device (Full screen sharing in view-only mode and chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)
• For more details, please see individual application descriptions

Recent changes:
Update SSL version. Fix issue with security certificate.

User reviews of GoToAssist (Customer)
Write the first review for this app!
Android Market Comments
A Google User
Mar 20, 2015
Awesome Great way to communicate. .
A Google User
Mar 6, 2015
Install problems Will not download.
A Google User
Feb 3, 2015
poor -no android to android remote control and support (moto g 1st generation 4.4.4), I WANT TO SEE THE FULL SCREEN OF THE OTHER PERSON AND GET UNATTENDED ACCESS.
A Google User
Dec 21, 2014
seems fairly worthless the camera support thing may have a use... but besides that, I can't imagine why this was even released. you can't do any actual android support... nothing useful anyway.
A Google User
Dec 11, 2014
Crashes with Android 5 Crashes with Android 5 (lollypop), please provide a fix.
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