GoToAssist (Remote Support)

GoToAssist (Remote Support)


Citrix GoToAssist (Remote Support) gives you the freedom to quickly and easily deliver remote support to desktops and mobile devices from your favorite Android phone or tablet — anywhere and anytime!

Support your customers 24/7 when and where they need help.

Features
• On-demand remote support (unlimited use from your Android device)
• Intuitive touch and gesture controls
• 400% zoom to see details and operate with precision
• Multitasking
• Full keyboard functionality (including special keys Alt, Ctrl, and Tab)
• Preview text mode for fast typing
• Works seamlessly with existing firewalls - no need for special configuration
• 128-bit AES encryption, dual passwords and end-to-end user authentication
• Connects over 3G and Wi-Fi
• Free 24/7 support

New to GoToAssist Remote Support? Download the free app from Google Play and click on "Create Account" at the login screen to provide unlimited live support sessions for free!

Already have a GoToAssist Remote Support account? Log in with your existing credentials to access your account and connect to your unattended machines as well.

HOW TO GET STARTED
1) Download and install the GoToAssist app from Google Play on your Android device.
2) Log in with your GoToAssist credentials.
3) Once logged in, tap on device screen to create a support session when instructed to and have your user go to www.fastsupport.com and enter the remote support ID for your support session or send them an invitation to connect via email. Your user accepts the connection and you can begin to provide remote support.

*****

Simple
• Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display.
• Start a remote support session directly from your Android device.

Convenient
• Provide remote support from your Android device quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
• You can be in the office even when you’re out of the office. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac® or PC.

Reliable
• GoToAssist for Android comes with free 24/7 Global Customer Support, so you’re never left hanging.
• GoToAssist for Android is backed by Citrix, so you can count on this app working when you need it.

REQUIREMENTS

This version of GoToAssist has been certified on the following devices:
• Samsung Galaxy S5
• Samsung Galaxy S4
• Samsung Galaxy S3
• Samsung Galaxy Note 3
• Samsung Galaxy Pro
• Asus Nexus 7
• LG Nexus 5
• Droid Razr
• HTC One
• Motorola Xoom

This version of GoToAssist should be compatible with most devices that meet the following general requirements:
• Android OS 4.x or newer

Remote Computers:
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

Recent changes:
Design improvements
Bug fixes
Add to list
Free
85
4.3
User ratings
346
Installs
10,000+
Concerns
0
File size
7747 kb
Screenshots
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About GoToAssist (Remote Support)
Citrix GoToAssist (Remote Support) gives you the freedom to quickly and easily deliver remote support to desktops and mobile devices from your favorite Android phone or tablet — anywhere and anytime!

Support your customers 24/7 when and where they need help.

Features
• On-demand remote support (unlimited use from your Android device)
• Intuitive touch and gesture controls
• 400% zoom to see details and operate with precision
• Multitasking
• Full keyboard functionality (including special keys Alt, Ctrl, and Tab)
• Preview text mode for fast typing
• Works seamlessly with existing firewalls - no need for special configuration
• 128-bit AES encryption, dual passwords and end-to-end user authentication
• Connects over 3G and Wi-Fi
• Free 24/7 support

New to GoToAssist Remote Support? Download the free app from Google Play and click on "Create Account" at the login screen to provide unlimited live support sessions for free!

Already have a GoToAssist Remote Support account? Log in with your existing credentials to access your account and connect to your unattended machines as well.

HOW TO GET STARTED
1) Download and install the GoToAssist app from Google Play on your Android device.
2) Log in with your GoToAssist credentials.
3) Once logged in, tap on device screen to create a support session when instructed to and have your user go to www.fastsupport.com and enter the remote support ID for your support session or send them an invitation to connect via email. Your user accepts the connection and you can begin to provide remote support.

*****

Simple
• Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display.
• Start a remote support session directly from your Android device.

Convenient
• Provide remote support from your Android device quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
• You can be in the office even when you’re out of the office. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac® or PC.

Reliable
• GoToAssist for Android comes with free 24/7 Global Customer Support, so you’re never left hanging.
• GoToAssist for Android is backed by Citrix, so you can count on this app working when you need it.

REQUIREMENTS

This version of GoToAssist has been certified on the following devices:
• Samsung Galaxy S5
• Samsung Galaxy S4
• Samsung Galaxy S3
• Samsung Galaxy Note 3
• Samsung Galaxy Pro
• Asus Nexus 7
• LG Nexus 5
• Droid Razr
• HTC One
• Motorola Xoom

This version of GoToAssist should be compatible with most devices that meet the following general requirements:
• Android OS 4.x or newer

Remote Computers:
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

Recent changes:
Design improvements
Bug fixes

Android Market Comments
A Google User
Jul 23, 2015
Linkysys Wireless
A Google User
Jul 21, 2015
Best remote app Pricey but worth it
A Google User
Jul 20, 2015
Works great but needs better zoom Can't seem to zoom close enough to right click items in system tray
A Google User
Jul 6, 2015
Best App
A Google User
Jul 5, 2015
Broken since update Was a great app but since latest update keyboard doesn't function correctly in landscape mode and screen is black when selecting keyboard.
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