HP Enterprise Support Center

HP Enterprise Support Center


The HP Enterprise Support Center mobile app provides instant access to information, tools and experts, monitoring of your IT environment via mobile devices from anywhere, anytime.

The mobile app will bring access to personalized support, a simplified user experience for your HP Enterprise Storage products, Networking products, Servers.

* Quickly resolve your issue or find answers using Self Solve:
--- Access to mobile optimized content such as Top Issues, Most accessed documents, Advisories & Bulletins and Technical Manuals specific to your product.
--- Search the HP support knowledge base.
--- Bookmark documents to review later.

* Check contract and warranty status for your Enteprise products

* Engage our Chat Agents for assisted support (requires a valid support contract or HP Carepack):
--- Chat Support with HP Support Specialists (service available worldwide on supported products - hours of support may vary by product)

* Case Management (requires a valid support contract or HP Carepack):
--- Create Cases, View Case notes and update your cases via the Mobile app.

* Insight Online provides the information you need to monitor the devices in your IT environment from anywhere, anytime
HP Insight Online, infrastructure cloud-based management benefits:
--- Dashboard
At-a-glance personalized dashboard for quick and efficient infrastructure cloud-base management.
Use it to quickly assess device health and support status and to navigate to details for quick problem resolution.
--- Devices
Visual status of your devices and device groups with easy navigation to product and support details.
--- Contract and Warranty
Comprehensive view of your contracts & warranties.
Track contract and warranty status by device and contract, view support details and notification of support expiration.
--- Service Events
Online tracking of hardware events for devices monitored by HP remote support tools.
View all key event information such as severity, problem description, date and time generated, event status and related support case ID.

* Download the App and sign-in with your HP Passport ID:
--- You’ll be able to import the core products listed in the Contracts and Warranties section and linked to your HP Passport ID.
--- You’ll be able to review recent cases created against the contracts linked to your HP Passport ID and seamlessly engage HP Support resources.
--- You’ll be able to access HP Insight Online Mobile and monitor your IT environment.

If you want to know more about HP Passport:
--- Access https://passport2.hp.com/hppcf/help.do?page=passport⟨=en

Please see http://www.hp.com/services/hpscmobile for more details.

Recent changes:
V4.02: Bug Fixes

V4.0
New features:
- New HP Insight Online Mobile
One stop, secure and personalized access to device health and support information.
24x7 remote monitoring, automated case creation and problem resolution for servers, storage and networking.
Comprehensive dashboard with service events, devices, groups, cases, contracts and warranties details.
- Improved Redesigned Navigation
- New App Search - Jump to the information quickly with the App Search;
- New HP Look and Feel
Add to list
Free
78
3.9
User ratings
317
Installs
50,000+
Concerns
4
File size
4615 kb
Screenshots
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About HP Enterprise Support Center
The HP Enterprise Support Center mobile app provides instant access to information, tools and experts, monitoring of your IT environment via mobile devices from anywhere, anytime.

The mobile app will bring access to personalized support, a simplified user experience for your HP Enterprise Storage products, Networking products, Servers.

* Quickly resolve your issue or find answers using Self Solve:
--- Access to mobile optimized content such as Top Issues, Most accessed documents, Advisories & Bulletins and Technical Manuals specific to your product.
--- Search the HP support knowledge base.
--- Bookmark documents to review later.

* Check contract and warranty status for your Enteprise products

* Engage our Chat Agents for assisted support (requires a valid support contract or HP Carepack):
--- Chat Support with HP Support Specialists (service available worldwide on supported products - hours of support may vary by product)

* Case Management (requires a valid support contract or HP Carepack):
--- Create Cases, View Case notes and update your cases via the Mobile app.

* Insight Online provides the information you need to monitor the devices in your IT environment from anywhere, anytime
HP Insight Online, infrastructure cloud-based management benefits:
--- Dashboard
At-a-glance personalized dashboard for quick and efficient infrastructure cloud-base management.
Use it to quickly assess device health and support status and to navigate to details for quick problem resolution.
--- Devices
Visual status of your devices and device groups with easy navigation to product and support details.
--- Contract and Warranty
Comprehensive view of your contracts & warranties.
Track contract and warranty status by device and contract, view support details and notification of support expiration.
--- Service Events
Online tracking of hardware events for devices monitored by HP remote support tools.
View all key event information such as severity, problem description, date and time generated, event status and related support case ID.

* Download the App and sign-in with your HP Passport ID:
--- You’ll be able to import the core products listed in the Contracts and Warranties section and linked to your HP Passport ID.
--- You’ll be able to review recent cases created against the contracts linked to your HP Passport ID and seamlessly engage HP Support resources.
--- You’ll be able to access HP Insight Online Mobile and monitor your IT environment.

If you want to know more about HP Passport:
--- Access https://passport2.hp.com/hppcf/help.do?page=passport⟨=en

Please see http://www.hp.com/services/hpscmobile for more details.

Recent changes:
V4.02: Bug Fixes

V4.0
New features:
- New HP Insight Online Mobile
One stop, secure and personalized access to device health and support information.
24x7 remote monitoring, automated case creation and problem resolution for servers, storage and networking.
Comprehensive dashboard with service events, devices, groups, cases, contracts and warranties details.
- Improved Redesigned Navigation
- New App Search - Jump to the information quickly with the App Search;
- New HP Look and Feel

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User reviews of HP Enterprise Support Center
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Android Market Comments
A Google User
Aug 20, 2014
Great Verywell
A Google User
Aug 18, 2014
Superb
A Google User
Aug 13, 2014
DOESN'T FETCH MY DATA I've got three HP products registered on my hp account, but on signing in the mobile app, or shows zero products registered. I downloaded this app hoping that if something goes wrong with my products, I may seek help using this app, but it's of no use.
A Google User
May 5, 2014
Hp Worst service ever HP pavilion 20 .. Not good
A Google User
Apr 24, 2014
Well done! Very handy tool to keep track of your contracts and support cases. The Exit function is there if you press your option key like in many other apps.