Access your Interactive Intelligence support tickets anywhere with Interaction Support (ININ Support), the quick and easy ticket tracking system for field engineers on the go. Access any of your tickets, at any time, while on the go or on-site directly from your device. ININ Support connects you to our Support Center allowing you to quickly and easily add or check for updates to your tickets as well as search the vast knowledge base of prior issues. Your time is valuable; ININ Support enables you to request a callback so there's no time wasted when you need to speak directly with your support agent. If you need to escalate to management then quickly navigate to the appropriate person and call them directly or send a context-specific email.
Manage Your Incidents
• Powerful search feature makes finding active or closed support incidents easy
• Quickly see your incidents and sort them in any manner that you desire (priority, time updated, etc...)
• Update and follow your support incidents anytime, anywhere
Interact with Us
• Speak directly with your support engineer by requesting a callback – no more waiting on hold while your battery runs down
• Need to speak to management, no problem. Navigate quickly to the technical experts in your region and quickly place a call directly to their number, or just as easily send an email with all of your information already packaged up and ready to go.
• Have a Sales question, no problem. Request a callback from the appropriate Marketing / Sales rep or call them directly.