Kayako

Kayako


Kayako for Android lets you take your customers with you so great customer service can continue - even out of the office.


Agents and managers can stay connected to their Kayako Helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako for Android has been rebuilt from the ground up for speed and usability, with a cleaner, clearer look.

Kayako for Android requires Kayako 4.60 or later.

Features:

• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Support for ticket macros to fly through tickets

Coming soon:

• Push notifications

Recent changes:
- Completely redesigned interface for mobile and tablets.
- Streamlined navigation with support for gestures.
- Option to add colors to notes and billing information.
- Bug fixes, stability improvements and UI enhancements. Thank you for your feedback - please keep it coming!
Add to list
Free
73
3.7
User ratings
240
Installs
10,000+
Concerns
0
File size
578 kb
Screenshots
Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako

About Kayako
Kayako for Android lets you take your customers with you so great customer service can continue - even out of the office.


Agents and managers can stay connected to their Kayako Helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako for Android has been rebuilt from the ground up for speed and usability, with a cleaner, clearer look.

Kayako for Android requires Kayako 4.60 or later.

Features:

• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Support for ticket macros to fly through tickets

Coming soon:

• Push notifications

Recent changes:
- Completely redesigned interface for mobile and tablets.
- Streamlined navigation with support for gestures.
- Option to add colors to notes and billing information.
- Bug fixes, stability improvements and UI enhancements. Thank you for your feedback - please keep it coming!

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User reviews of Kayako
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Android Market Comments
A Google User
Jun 26, 2014
Awesome! Based on the design and response to the application itself, I give a four star rating! Unfortunately, I have been unable to actually connect to the network, as after login, a Java error occurs. Please resolve this, and I will rate 5 stars. :)
A Google User
Jun 18, 2014
Cannot login Sticks st logon page, no error or messages
A Google User
May 12, 2014
Amazing App works just like if you are in the website. Great job!
A Google User
May 11, 2014
Great How to access the filters?
A Google User
May 5, 2014
Can't view attachments