Kayako

Kayako


Kayako for Android lets you take your customers with you so great customer service can continue - even out of the office.


Agents and managers can stay connected to their Kayako Helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako for Android has been rebuilt from the ground up for speed and usability, with a cleaner, clearer look.

Kayako for Android requires Kayako 4.60 or later.

Features:

• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Support for ticket macros to fly through tickets

Coming soon:

• Push notifications

Recent changes:
- Bug fixes
Add to list
Free
73
3.7
User ratings
316
Installs
10,000+
Concerns
0
File size
1388 kb
Screenshots
Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako Screenshot of Kayako
About Kayako
Kayako for Android lets you take your customers with you so great customer service can continue - even out of the office.


Agents and managers can stay connected to their Kayako Helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako for Android has been rebuilt from the ground up for speed and usability, with a cleaner, clearer look.

Kayako for Android requires Kayako 4.60 or later.

Features:

• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Support for ticket macros to fly through tickets

Coming soon:

• Push notifications

Recent changes:
- Bug fixes

User reviews of Kayako
Write the first review for this app!
Android Market Comments
A Google User
Mar 25, 2015
Not able to launch app Error "unfortunately,kayako has stopped" each and everytime
A Google User
Feb 27, 2015
Fine It's not a wonderful application but it's fine. It has some bugs and some missing features but it's a nice alternative to using the full Web site.
A Google User
Feb 18, 2015
It did work till I got a samsung s5 Development need to check into this. Bug bug bug
A Google User
Feb 14, 2015
Doesn't seem to be compatible with my S5 device :(
A Google User
Jan 1, 2015
Good extension but needs... I have been using Kayako support software for years, this is a great addition but is lacking tools to actually perform support away from a pc. It desperately needs the pre-defined replies which exist on my companies server installation of Fusion. Additionally, it's impossible to view attachments, it always gives an error. Not to mention that unless you are connected to wifi, it says there's an error logging in, even on LTE 20mb/s!
Version 1000000
Version 1000000