MegaTicket Helpdesk Lite

MegaTicket Helpdesk Lite


MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features:
* Dashboard
* Notifications of new assigned tickets
* OTRS views: queue, status, escalation, locked, watched, responsible
* All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.

Lite version imposes limit on a number of responses and ticket changes that can be made during the day, to use full-featured version please install MegaTicket Helpdesk Pro.


REQUIREMENTS
The app requires OTRS server with iPhoneHandle package installed. It has been tested with OTRS 3 / iPhoneHandle 1.0.1, but probably will work with other versions too. Please see http://www.otrs.org and http://ftp.otrs.org/pub/otrs/packages/ for details.

The app supports SSL, however it requires server certificate to be signed by a certificate authority, whether it is commercial or private. In the latter case CA certificate have to be installed on the device. Self-signed SSL certificates are unsupported as they are not able to provide secure connection due to inability to check identity of server. Plain HTTP connection may be used as a workaround in this case. Please read https://gist.github.com/1552664 for technical details.


TO DO
Certain features are planned to be added to the app in following months:
* support of multiple accounts;
* search in queries and views;
* improved interface for tablet devices.

Recent changes:
Changes in 1.4:
* Interface improvements


Changes in 1.3:
* Autocomplete
* Status and other dynamic fields


Changes in 1.2:
* Crash on launch issue introduced in 1.1 fixed.


Changes in 1.1:
* UTF-8 support for servers not reporting character set;
* user-friendly error message if iPhoneHandle is not installed on server;
* validation of mandatory fields;
* saved password is no longer displayed in cleartext.
Add to list
Free
59
3.0
User ratings
84
Installs
5,000+
Concerns
0
File size
246 kb
Screenshots
Video of MegaTicket Helpdesk Lite Screenshot of MegaTicket Helpdesk Lite Screenshot of MegaTicket Helpdesk Lite Screenshot of MegaTicket Helpdesk Lite Screenshot of MegaTicket Helpdesk Lite
About MegaTicket Helpdesk Lite
MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features:
* Dashboard
* Notifications of new assigned tickets
* OTRS views: queue, status, escalation, locked, watched, responsible
* All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.

Lite version imposes limit on a number of responses and ticket changes that can be made during the day, to use full-featured version please install MegaTicket Helpdesk Pro.


REQUIREMENTS
The app requires OTRS server with iPhoneHandle package installed. It has been tested with OTRS 3 / iPhoneHandle 1.0.1, but probably will work with other versions too. Please see http://www.otrs.org and http://ftp.otrs.org/pub/otrs/packages/ for details.

The app supports SSL, however it requires server certificate to be signed by a certificate authority, whether it is commercial or private. In the latter case CA certificate have to be installed on the device. Self-signed SSL certificates are unsupported as they are not able to provide secure connection due to inability to check identity of server. Plain HTTP connection may be used as a workaround in this case. Please read https://gist.github.com/1552664 for technical details.


TO DO
Certain features are planned to be added to the app in following months:
* support of multiple accounts;
* search in queries and views;
* improved interface for tablet devices.

Recent changes:
Changes in 1.4:
* Interface improvements


Changes in 1.3:
* Autocomplete
* Status and other dynamic fields


Changes in 1.2:
* Crash on launch issue introduced in 1.1 fixed.


Changes in 1.1:
* UTF-8 support for servers not reporting character set;
* user-friendly error message if iPhoneHandle is not installed on server;
* validation of mandatory fields;
* saved password is no longer displayed in cleartext.
User reviews of MegaTicket Helpdesk Lite
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Android Market Comments
A Google User
Feb 6, 2014
IPhoneHandle Installation Continually tells me to download the iPhoneHandle installation. I have. It still doesn't work.
A Google User
Aug 5, 2013
Good start. Room for improvement Crashes quite frequently on Motorola Droid3 and I cant create new ticket on my xoom. It is a good start, but I aam looking forward to a build that allows viewing ALL articals attached to each ticket.
A Google User
Jun 28, 2013
Nice with an app.. But intill there is a search function I will not pay for the pro version...
A Google User
Sep 30, 2012
iPhoneObject I get an error msg saying iPhoneObject not found. Anyone know why?
A Google User
Sep 30, 2012
iPhoneObject I get an error msg saying iPhoneObject not found. Anyone know why?