MegaTicket Helpdesk Pro

MegaTicket Helpdesk Pro


MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features:
* Dashboard
* Notifications of new assigned tickets
* OTRS views: queue, status, escalation, locked, watched, responsible
* All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.


REQUIREMENTS
The app requires OTRS server with iPhoneHandle package installed. It has been tested with OTRS 3 / iPhoneHandle 1.0.1, but probably will work with other versions too. Please see http://www.otrs.org and http://ftp.otrs.org/pub/otrs/packages/ for details.

The app supports SSL, however it requires server certificate to be signed by a certificate authority, whether it is commercial or private. In the latter case CA certificate have to be installed on the device. Self-signed SSL certificates are unsupported as they are not able to provide secure connection due to inability to check identity of server. Plain HTTP connection may be used as a workaround in this case. Please read https://gist.github.com/1552664 for technical details.


TO DO
Certain features are planned to be added to the app in following months:
* support of multiple accounts;
* search in queries and views;
* improved interface for tablet devices.
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$20.76
45
2.3
User ratings
4
Installs
10+
Concerns
0
File size
303 kb
Screenshots
Video of MegaTicket Helpdesk Pro Screenshot of MegaTicket Helpdesk Pro Screenshot of MegaTicket Helpdesk Pro Screenshot of MegaTicket Helpdesk Pro Screenshot of MegaTicket Helpdesk Pro
About MegaTicket Helpdesk Pro
MegaTicket provides an interface to OTRS helpdesk solution (see otrs.org). It supports following features:
* Dashboard
* Notifications of new assigned tickets
* OTRS views: queue, status, escalation, locked, watched, responsible
* All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.


REQUIREMENTS
The app requires OTRS server with iPhoneHandle package installed. It has been tested with OTRS 3 / iPhoneHandle 1.0.1, but probably will work with other versions too. Please see http://www.otrs.org and http://ftp.otrs.org/pub/otrs/packages/ for details.

The app supports SSL, however it requires server certificate to be signed by a certificate authority, whether it is commercial or private. In the latter case CA certificate have to be installed on the device. Self-signed SSL certificates are unsupported as they are not able to provide secure connection due to inability to check identity of server. Plain HTTP connection may be used as a workaround in this case. Please read https://gist.github.com/1552664 for technical details.


TO DO
Certain features are planned to be added to the app in following months:
* support of multiple accounts;
* search in queries and views;
* improved interface for tablet devices.
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