MobileSupport - RemoteCall

MobileSupport - RemoteCall


Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

Recent changes:
v1.2.10.4(Build 273) : July 28, 2015

v1.2.9.4 (Build 267) : July 13, 2015

v1.2.9.2 (Build 265) : June 24, 2015

v1.2.7.5 (Build 255) : May 11, 2015

v1.2.6.4 (Build 247) : February 2, 2015

v1.2.6.4 (Build 246) : February 1, 2015

v1.2.5.2 (Build 242) : January 12, 2015

v1.2.4.5 (Build 240) : December 1, 2014

v1.2.4.1 (Build 237) : November 11, 2014

v1.1.35.2 (Build 192) : August 28, 2014

v1.1.34.4 (Build 186) : June 9, 2014

v1.1.33.2 (Build 180) : March 10, 2014
...
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Free
67
3.4
User ratings
374
Installs
100,000+
Concerns
5
File size
10647 kb
Screenshots
Screenshot of MobileSupport - RemoteCall Screenshot of MobileSupport - RemoteCall Screenshot of MobileSupport - RemoteCall Screenshot of MobileSupport - RemoteCall Screenshot of MobileSupport - RemoteCall
About MobileSupport - RemoteCall
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

Recent changes:
v1.2.10.4(Build 273) : July 28, 2015

v1.2.9.4 (Build 267) : July 13, 2015

v1.2.9.2 (Build 265) : June 24, 2015

v1.2.7.5 (Build 255) : May 11, 2015

v1.2.6.4 (Build 247) : February 2, 2015

v1.2.6.4 (Build 246) : February 1, 2015

v1.2.5.2 (Build 242) : January 12, 2015

v1.2.4.5 (Build 240) : December 1, 2014

v1.2.4.1 (Build 237) : November 11, 2014

v1.1.35.2 (Build 192) : August 28, 2014

v1.1.34.4 (Build 186) : June 9, 2014

v1.1.33.2 (Build 180) : March 10, 2014
...

Android Market Comments
A Google User
Jul 15, 2015
Where do I get the 6 digit numbers from
A Google User
Apr 22, 2015
What's the six number code I don't know the code
A Google User
Dec 10, 2014
Jacques m st juste
A Google User
Nov 25, 2014
I dont know what is 6 number secret code :(
A Google User
Nov 23, 2014
Junk
Version 1000000
Version 1000000