MOT Tool gives you instant access to your ‘Moments of TruthTM’ behavior learning support program on Andriod mobile phone.
Moments of Truth™ ( www.espritchangeware.com)
A program to win service leadership by unlocking the potential of your people
The ‘Moments of TruthTM’ program is designed to improve the customer experience, a major factor in building customer loyalty. It inspires people to delight customers through the way their requests are managed, either in direct contact or throughout the supply chain.
My MOT is designed for the individuals, who experienced the ‘Moments of TruthTM’ program, and decided to put MoT into work and daily life.
My MOT provides:
One-minute reminder of the ‘Moments of TruthTM’ behavioral model, also available for editing the personal learning notes by users.
Instant assessment the experiences of critical moments with customers, and record the notes for learning improvement.
Users might upload the assessment to the MOT learning website (www.mottool.com) or corporate MOT website for further reviewing and learning assessment.
Moments of Truth Program is owned by Esprit Changeware Pty Ltd.
i-Spirit Consulting Services is the sole exclusive distributor in Taiwan.
Application Developer: Percival Hu， Program Manager: Sarah Li
Phone contact : +886 227320345
Mail box : [email protected]
Daily Analysis rename to Diary, and support mulitple language.