myRicoh

myRicoh


Ricoh welcomes our customers in US to reach our service representatives on the go. MyRicoh helps customers log service requests quickly and easily. With your mobile device, scan the equipment bar code, take a picture of the error code on the copier screen or describe the problem, and your service request will be logged automatically. You may also Order Supplies and Submit Meter Reads for your registered equipment; and view history for Service Requests and Supply Orders. For quick troubleshooting you will also be referred to a knowledge base - and the "Contact Ricoh" feature allows us to be a tap away.

Recent changes:
New in this Version
Added new features.†
- Order Supplies
- Submit Meter Reads
- Provide a specific contact name on Service Requests
- Contact Ricoh phone tree
Add to list
Free
73
3.7
User ratings
16
Installs
1,000+
Concerns
1
File size
1670 kb
Screenshots
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About myRicoh
Ricoh welcomes our customers in US to reach our service representatives on the go. MyRicoh helps customers log service requests quickly and easily. With your mobile device, scan the equipment bar code, take a picture of the error code on the copier screen or describe the problem, and your service request will be logged automatically. You may also Order Supplies and Submit Meter Reads for your registered equipment; and view history for Service Requests and Supply Orders. For quick troubleshooting you will also be referred to a knowledge base - and the "Contact Ricoh" feature allows us to be a tap away.

Recent changes:
New in this Version
Added new features.†
- Order Supplies
- Submit Meter Reads
- Provide a specific contact name on Service Requests
- Contact Ricoh phone tree

User reviews of myRicoh
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Android Market Comments
A Google User
Jan 10, 2014
Very Useful. I do all my Ricoh business with this app. Pros: -Submit meter reads, toner order, service tickets on all your machines. -Uses the barcode scan. For convenience, I have a list of bar codes on a single sheet of all my printers. -Click picture and attach it to the service ticket. Cons: - Currently the receive my ticket have no ability to view the pictures as they use dumb PDAs for looking up ticket information. - Ties into the slow servers of Ricoh, so you will see a lot of delay (6-10 seconds) on every click of the menu buttons or when performing an action. Request to the Dev Team: - Please enable storing of Equipment IDs for easy pull up , instead of the bar code. - Integrate a smart scan (of the network) feature to instantly scan for equipment in a subnet (on WIFI), this way I can easily click on a printer to add a ticket. Overall Rating 4.5 ****.*
A Google User
Jan 10, 2014
Great app RICOH
A Google User
Dec 5, 2013
Ok Where does the picture go? Tech does not get it on the edge and receives no email with the photo attached.
A Google User
Nov 22, 2013
I agree add supply order ability and this app would be amazing. Strange that submitting meter reads functionality came before supply ordering.
A Google User
Oct 10, 2013
Mobile App Just wish there was a way to order supplies through this app......if there is, I haven't found it.