ONE TOUCH Support

ONE TOUCH Support


ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

Recent changes:
v1.0.23.1 (Build 23) : June 7, 2013

v1.0.22.1 (Build 21) : May 7, 2013
Add to list
Free
74
3.7
User ratings
347
Installs
100,000+
Concerns
5
File size
1628 kb
Screenshots
Video of ONE TOUCH Support Screenshot of ONE TOUCH Support Screenshot of ONE TOUCH Support Screenshot of ONE TOUCH Support Screenshot of ONE TOUCH Support Screenshot of ONE TOUCH Support Screenshot of ONE TOUCH Support

About ONE TOUCH Support
ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

Recent changes:
v1.0.23.1 (Build 23) : June 7, 2013

v1.0.22.1 (Build 21) : May 7, 2013

User reviews of ONE TOUCH Support
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Android Market Comments
A Google User
Jun 18, 2014
Love taposi
A Google User
Jun 13, 2014
Frankolivo Frank olivo
A Google User
Apr 15, 2014
Excellent Excellent
A Google User
Mar 21, 2014
Poor Only show the number of support, theres no email form contact.
A Google User
Oct 12, 2013
Hmmmn nice apps 5 stars for me