PackNGo for TEAMS-RDS
*Note* This application requires TEAMS-RDS (http://www.teamqsi.com/products/teams-rds/), which is a separately licensed product from QSI.
PackNGo is the Mobility software extension of the TEAMS Remote Diagnostic Server (TEAMS-RDS).
PackNGo delivers an optimized targeted troubleshooting guide to smart phones or tablets from the TEAMS-RDS server. PackNGo is an integral component of QSI’s remote health management and telemaintenance capability. PackNGo is ideal for enterprise applications such as maintaining an installed base of complex systems dispersed over a wide geography. Until 2012 that capability was only available over the internet, a local intranet or by TEAMATE installed on laptop.
Diagnostic information gathered from the equipment is processed, diagnostics are performed, and an optimized solution is served to the hand held device.
In the background the TEAMS-RDS solution is capable of supporting hundreds or even thousands of client systems. All the diagnostic and troubleshooting results, test outcomes and actions directed by PackNGo are returned and logged into TEAMS-RDS for tabulation and analysis of the maintenance activities. This advanced diagnostics capability can now be placed directly into the hands of any dispersed service organization.
The core technology uses cause-effect failure models of the target system to perform comprehensive diagnostics.
•Provides guided troubleshooting to a technician even at an
internet less area.
•Logs and stores all diagnostic and troubleshooting results,
test outcome and actions during troubleshooting for
•Can integrate with CRM systems, Supply Chain systems,
Logistics Databases, delivering a complete seamless service
- Dispatch Center jobs
- Encryption and Decryption of jobs
- Support for Test Designs
- HTTP synchronization of PackNGo logs
- Ability to troubleshoot jobs while disconnected from network ('Offline/Airplane Mode')
- Ability to download new troubleshooting strategy by reconnecting with the server ('Online/Surface Mode')
- Misc. bug fixes