Samsung Cares

Samsung Cares


This app only for Android Phone and Tablet version is coming in 2nd Half of 2013.

Stay connected with the Samsung Cares app!

Samsung Cares brings you support on the go.

Seamless navigation for online support and service tracking information for your product.

You can find FAQ’s, How To Guides, Videos, Store locator and easy to follow Troubleshooting Guides.

If for some reason you can’t find the answer you’re looking for or need additional help you can connect with us at any time through Facebook, Twitter, or Live Chat simply by using the contact options.

Highlights:
> Our FAQ and How-To Videos have everything you need to help troubleshoot your Samsung product.
> Track your service status with this easy to use app and upload product symptoms, Bill of Sales (Receipt).
> Connect with us through Facebook, Twitter, Chat and more.
> Watch live streaming videos from SPSN.
> Find store location near you
> Feedback Survey

What’s new

What’s in this version:

[V. 2.3.9]
> Updated FAQs, How To Guides, Videos and Troubleshooting Guides
> User can upload product symptoms thru tracking
> Samsung Cares App Feedback Survey Function added
Add to list
Free
71
3.6
User ratings
1137
Installs
100,000+
Concerns
2
File size
2360 kb
Screenshots
Screenshot of Samsung Cares Screenshot of Samsung Cares Screenshot of Samsung Cares Screenshot of Samsung Cares Screenshot of Samsung Cares
About Samsung Cares
This app only for Android Phone and Tablet version is coming in 2nd Half of 2013.

Stay connected with the Samsung Cares app!

Samsung Cares brings you support on the go.

Seamless navigation for online support and service tracking information for your product.

You can find FAQ’s, How To Guides, Videos, Store locator and easy to follow Troubleshooting Guides.

If for some reason you can’t find the answer you’re looking for or need additional help you can connect with us at any time through Facebook, Twitter, or Live Chat simply by using the contact options.

Highlights:
> Our FAQ and How-To Videos have everything you need to help troubleshoot your Samsung product.
> Track your service status with this easy to use app and upload product symptoms, Bill of Sales (Receipt).
> Connect with us through Facebook, Twitter, Chat and more.
> Watch live streaming videos from SPSN.
> Find store location near you
> Feedback Survey

What’s new

What’s in this version:

[V. 2.3.9]
> Updated FAQs, How To Guides, Videos and Troubleshooting Guides
> User can upload product symptoms thru tracking
> Samsung Cares App Feedback Survey Function added

Android Market Comments
A Google User
Jul 14, 2015
First the tracking feature in the app did not work. 4 days after they received the device I got a call denying my warranty claim. Nice products but customer support leaves something to be desired. Sorry but I'll be sending my money to another company.
A Google User
Jul 5, 2015
POS! Customer Support - ridiculously rude!
A Google User
Jun 10, 2015
Not very useful I guess I was hoping for something more. About the only thing I found useful was tracking a repair I had sent in. I feel the app should incorporate user account login info to track repairs. It would also be beneficial for the app to detect which device app is installed on and provide helpful guides, if needed, for that given device.
A Google User
May 28, 2015
Wprst customer service ever... thats why Apple gets so much praise Samsung have the worst customer service in the world. They "repaired" my tv, yet broke it at the same time... then they said that cant fix it cause i am out of warranty. You "fixed" my tv and i called you back within 3 days agter you "fixing" it. YOU HAVE TO REPAIR IT FOR ME CAUSE I AM UNDER THE 30 DAYS REPAIR WARRANTY. yet, they common sense is of a monkey..auughh.. going to sell my note 4 and get an iphone and my VR and, of course, my Samsung TV... going to sell it VERY CHEAP...we are done here Samsung.
A Google User
May 25, 2015
Samsung Cares? That's an oxymoron.