Samsung Cares

Samsung Cares


This app only for Android Phone and Tablet version is coming in 2nd Half of 2013.

Stay connected with the Samsung Cares app!

Samsung Cares brings you support on the go.

Seamless navigation for online support and service tracking information for your product.

You can find FAQ’s, How To Guides, Videos, Store locator and easy to follow Troubleshooting Guides.

If for some reason you can’t find the answer you’re looking for or need additional help you can connect with us at any time through Facebook, Twitter, or Live Chat simply by using the contact options.

Highlights:
> Our FAQ and How-To Videos have everything you need to help troubleshoot your Samsung product.
> Track your service status with this easy to use app and upload product symptoms, Bill of Sales (Receipt).
> Connect with us through Facebook, Twitter, Chat and more.
> Watch live streaming videos from SPSN.
> Find store location near you
> Feedback Survey

What’s new

What’s in this version:

[V. 2.3.9]
> Updated FAQs, How To Guides, Videos and Troubleshooting Guides
> User can upload product symptoms thru tracking
> Samsung Cares App Feedback Survey Function added
Add to list
Free
71
3.6
User ratings
1119
Installs
100,000+
Concerns
2
File size
2360 kb
Screenshots
Screenshot of Samsung Cares Screenshot of Samsung Cares Screenshot of Samsung Cares Screenshot of Samsung Cares Screenshot of Samsung Cares
About Samsung Cares
This app only for Android Phone and Tablet version is coming in 2nd Half of 2013.

Stay connected with the Samsung Cares app!

Samsung Cares brings you support on the go.

Seamless navigation for online support and service tracking information for your product.

You can find FAQ’s, How To Guides, Videos, Store locator and easy to follow Troubleshooting Guides.

If for some reason you can’t find the answer you’re looking for or need additional help you can connect with us at any time through Facebook, Twitter, or Live Chat simply by using the contact options.

Highlights:
> Our FAQ and How-To Videos have everything you need to help troubleshoot your Samsung product.
> Track your service status with this easy to use app and upload product symptoms, Bill of Sales (Receipt).
> Connect with us through Facebook, Twitter, Chat and more.
> Watch live streaming videos from SPSN.
> Find store location near you
> Feedback Survey

What’s new

What’s in this version:

[V. 2.3.9]
> Updated FAQs, How To Guides, Videos and Troubleshooting Guides
> User can upload product symptoms thru tracking
> Samsung Cares App Feedback Survey Function added

User reviews of Samsung Cares
Write the first review for this app!
Android Market Comments
A Google User
May 19, 2015
Samsung, where is the Theme Engine for the Note 4? Samsung cares only about their bottom line. Everyone with the Note 4 is still waiting for the Theme Engine the SG6 got that Note 4 users still don't have. The lollipop update to the Note 4 looks like clown vomit. The Note 4 should be called SNOT 4. Again, why is Samsung dragging their feet with pushing the touchwiz theme engine update to the Note 4, maybe to push sales of their SG6 and upcoming SNOT5 at the expensive of existing snot owners? Why bother, right? You bought it already, so $crew you.
A Google User
May 5, 2015
About LOLIPOP 5.0 Everyone was going balistic until they got Lollipop. Almost as bad as Apple Fanboys lining up for days to get latest iPhones. I HATE LOLIPOP! It's terrible. The Contacts Favorites is messed. Touch the circular ikon showing their face & you've dialed the number, waking them up at 3AM when you only wanted to Message or Email them or see Contact screen. Can no longer move Contacts around in Favorites your stuck with picture ikons in Alphabetical Order. Colors look like Nursery School, not 21st century hi-tech. Haven't yet explored other areas. Am already tearing my hair out. TERRIBLE
A Google User
Apr 10, 2015
Samsung does NOT CARE MORE LIKE SAMSUNG DOES NOT CARE! I HAVE THE NOTE 4 AND WILL BE THE LAST Samsung PRODUCT I EVER BUY. BRAND LOYAL OVER 20YEARS. WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH! NONE OF THE FEATURES WORK ON THEIR PHONES, TV, ETC. HAVE A $4K SAMSUNG TV MY NOTE 4 DOESN'T WORK WITH. CS WON'T REPLACE TV. OH I WILL BUYING LG PRODUCTS. LG CARES
A Google User
Apr 8, 2015
Samsung Cares! Nice! I Really, Like This App! Thabk You! Sincerely, Cynthia
A Google User
Mar 24, 2015
Customer service Very good experience with phone call for part replacement.
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