SAP CRM Service Manager

SAP CRM Service Manager


With the SAP CRM Service Manager mobile app for Android, you can maximize efficiency and effectiveness of your field technicians by providing them real-time access to relevant information and tools. The app connects to the SAP Customer Relationship Management (SAP CRM) application and enables status updates, last-minute changes, and accurate data capturing to help achieve higher first-time fix rates.

Key features of SAP CRM Service Manager for Android

• Manage service orders, and create confirmations in real time
• Record statuses, materials, problems, actions, expenses, and customer signatures
• View equipment, or install base listings and serial numbers
• View entitlements and contract or service history
• Create or edit non-order install bases for service confirmation, and generate account fact sheets

Note: To use SAP CRM Service Manager with your business data, you must be a user of the SAP CRM application, with mobile services enabled by your IT department. You can try the app out first using sample data.

Recent changes:
• Create or change service orders
• Confirmation enhancements
• Esri support for GIS
Add to list
Free
71
3.6
User ratings
16
Installs
1,000+
Concerns
1
File size
21678 kb
Screenshots
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About SAP CRM Service Manager
With the SAP CRM Service Manager mobile app for Android, you can maximize efficiency and effectiveness of your field technicians by providing them real-time access to relevant information and tools. The app connects to the SAP Customer Relationship Management (SAP CRM) application and enables status updates, last-minute changes, and accurate data capturing to help achieve higher first-time fix rates.

Key features of SAP CRM Service Manager for Android

• Manage service orders, and create confirmations in real time
• Record statuses, materials, problems, actions, expenses, and customer signatures
• View equipment, or install base listings and serial numbers
• View entitlements and contract or service history
• Create or edit non-order install bases for service confirmation, and generate account fact sheets

Note: To use SAP CRM Service Manager with your business data, you must be a user of the SAP CRM application, with mobile services enabled by your IT department. You can try the app out first using sample data.

Recent changes:
• Create or change service orders
• Confirmation enhancements
• Esri support for GIS

Android Market Comments
A Google User
Apr 13, 2015
Worked great until update to lollipop The app was working great on 4.4.4 on my note 4 but after the upgrade to lollipop 5.0.1 and a factory reset the app is totally useless it force stops after the server address is inputted. Please fix! Then I will change my review back to 5 stars the way it was before the update to lollipop. Why is it not compatible?
A Google User
Dec 5, 2014
Absolute fail! Not compatible with 5.0 will not attempt to connect to server.
A Google User
Dec 4, 2013
Excellent