Servigistics Field Service

Servigistics Field Service


Instantly access PTC’s Servigistics Field Service directly from your mobile device. Regardless of whether you’re at a customer or traveling the world, Field Service Mobile gives you up-to-date visibility to your itinerary, jobs, products and parts - anytime, anywhere.

Key capabilities
– Securely connect to Servigistics via mobile broadband or Wi-Fi
– Service Request updates and changes are communicated in real-time
– View job requirements, location and directions
– Search for and add products, parts, and other related information
– Capture customer signatures
– View and complete jobs
– Run in disconnected mode; data cached and synced with the server when connectivity is re-established.

Benefits
– Enables real time optimization for better utilization in a dynamic service environment
– Improved visibility helps improve customer satisfaction and loyalty
– Immediate access to customer call information, parts, and time and expense data
– Reduced administrative costs associated with time-consuming paperwork
– Reduced phone calls to dispatchers, call centers or supervisors
– Reduced operational costs associated with excessive travel time, repeat visits and idle time


Servigistics Field Service Mobile is compatible with Servigistics 10.3 and later versions. Contact your Servigistics administrator to find out if your server is configured with the optional module to enable it to work with Servigistics Field Service Mobile.

Recent changes:
Release 10.7.6 includes fixes for reported issues and the following improvements:

- During the Defer Visit action - Notify user that mobile part order (or Notes) will not be sent to FSM
- Add badge to spinner to indicate message queue count
- Add ability to set quantity when adding part via search
- Field on dropdown lists should allow manual editing of text
- Add a badge to the More button to indicate sum of badges of hidden items
Add to list
Free
48
2.4
User ratings
34
Installs
1,000+
Concerns
3
File size
9342 kb
Screenshots
Screenshot of Servigistics Field Service Screenshot of Servigistics Field Service Screenshot of Servigistics Field Service
About Servigistics Field Service
Instantly access PTC’s Servigistics Field Service directly from your mobile device. Regardless of whether you’re at a customer or traveling the world, Field Service Mobile gives you up-to-date visibility to your itinerary, jobs, products and parts - anytime, anywhere.

Key capabilities
– Securely connect to Servigistics via mobile broadband or Wi-Fi
– Service Request updates and changes are communicated in real-time
– View job requirements, location and directions
– Search for and add products, parts, and other related information
– Capture customer signatures
– View and complete jobs
– Run in disconnected mode; data cached and synced with the server when connectivity is re-established.

Benefits
– Enables real time optimization for better utilization in a dynamic service environment
– Improved visibility helps improve customer satisfaction and loyalty
– Immediate access to customer call information, parts, and time and expense data
– Reduced administrative costs associated with time-consuming paperwork
– Reduced phone calls to dispatchers, call centers or supervisors
– Reduced operational costs associated with excessive travel time, repeat visits and idle time


Servigistics Field Service Mobile is compatible with Servigistics 10.3 and later versions. Contact your Servigistics administrator to find out if your server is configured with the optional module to enable it to work with Servigistics Field Service Mobile.

Recent changes:
Release 10.7.6 includes fixes for reported issues and the following improvements:

- During the Defer Visit action - Notify user that mobile part order (or Notes) will not be sent to FSM
- Add badge to spinner to indicate message queue count
- Add ability to set quantity when adding part via search
- Field on dropdown lists should allow manual editing of text
- Add a badge to the More button to indicate sum of badges of hidden items

User reviews of Servigistics Field Service
Write the first review for this app!
Android Market Comments
A Google User
Mar 23, 2015
Servigistics Yeah well... I am terrified every morning, task disapear, tg3 contentent of the tasks disapears, the constant search for workararounds... it makes my awesome job a nightmare! And to top it all, the support they provide consists of a group telling you to restart the app or even reinstal... I dont know about you, but the point of this app was suposed to make your job easier... and it does exactly the oposite.
A Google User
Mar 18, 2015
Is 10.7.6 available? After 3 months of use on GS5, I have not needed to reinstall as others mentioned. App memory and CPU usage is relatively low. Does not kill my battery like Blackberry. Latest 10.7.2 update allows app to remember user ID.
A Google User
Mar 2, 2015
Absolute rubbish one of the most unstable apps around.
A Google User
Jan 29, 2015
One Awsm app it is We installed this app for our company. Believe me, its really a powerful app for service management. Their support is of high class and no one will ever regret buying their services.
A Google User
Jan 27, 2015
Better then it was on blackberry Still terrible.
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