Servigistics Field Service

Servigistics Field Service


Instantly access PTC’s Servigistics Field Service directly from your mobile device. Regardless of whether you’re at a customer or traveling the world, Field Service Mobile gives you up-to-date visibility to your itinerary, jobs, products and parts - anytime, anywhere.

Key capabilities
– Securely connect to Servigistics via mobile broadband or Wi-Fi
– Service Request updates and changes are communicated in real-time
– View job requirements, location and directions
– Search for and add products, parts, and other related information
– Capture customer signatures
– View and complete jobs
– Run in disconnected mode; data cached and synced with the server when connectivity is re-established.

Benefits
– Enables real time optimization for better utilization in a dynamic service environment
– Improved visibility helps improve customer satisfaction and loyalty
– Immediate access to customer call information, parts, and time and expense data
– Reduced administrative costs associated with time-consuming paperwork
– Reduced phone calls to dispatchers, call centers or supervisors
– Reduced operational costs associated with excessive travel time, repeat visits and idle time


Servigistics Field Service Mobile is compatible with Servigistics 10.3 and later versions. Contact your Servigistics administrator to find out if your server is configured with the optional module to enable it to work with Servigistics Field Service Mobile.

Recent changes:
Release 10.7.7 contains the following defect corrections.

- When only one shipped part was added to a ticket, the Return Tag Number was not shown
- When debriefing multiple parts, the mobile client was losing information for the parts already debriefed
- The customer signature on a task is not saved. Requires MIS update to 10.7.1.7
- Remove the ability for users to add attachments on the mobile client
- Using Cancel during part debrief no longer creates additional part usage records.
Add to list
Free
43
2.2
User ratings
45
Installs
1,000+
Concerns
3
File size
9343 kb
Screenshots
Screenshot of Servigistics Field Service Screenshot of Servigistics Field Service Screenshot of Servigistics Field Service
About Servigistics Field Service
Instantly access PTC’s Servigistics Field Service directly from your mobile device. Regardless of whether you’re at a customer or traveling the world, Field Service Mobile gives you up-to-date visibility to your itinerary, jobs, products and parts - anytime, anywhere.

Key capabilities
– Securely connect to Servigistics via mobile broadband or Wi-Fi
– Service Request updates and changes are communicated in real-time
– View job requirements, location and directions
– Search for and add products, parts, and other related information
– Capture customer signatures
– View and complete jobs
– Run in disconnected mode; data cached and synced with the server when connectivity is re-established.

Benefits
– Enables real time optimization for better utilization in a dynamic service environment
– Improved visibility helps improve customer satisfaction and loyalty
– Immediate access to customer call information, parts, and time and expense data
– Reduced administrative costs associated with time-consuming paperwork
– Reduced phone calls to dispatchers, call centers or supervisors
– Reduced operational costs associated with excessive travel time, repeat visits and idle time


Servigistics Field Service Mobile is compatible with Servigistics 10.3 and later versions. Contact your Servigistics administrator to find out if your server is configured with the optional module to enable it to work with Servigistics Field Service Mobile.

Recent changes:
Release 10.7.7 contains the following defect corrections.

- When only one shipped part was added to a ticket, the Return Tag Number was not shown
- When debriefing multiple parts, the mobile client was losing information for the parts already debriefed
- The customer signature on a task is not saved. Requires MIS update to 10.7.1.7
- Remove the ability for users to add attachments on the mobile client
- Using Cancel during part debrief no longer creates additional part usage records.

Android Market Comments
A Google User
Jul 12, 2015
Loses my data Latest version is still losing data. It keeps losing my tasks and have to reinstall to get them back. The new version is losing data as well. The latest bad feature is to log out at random times and lose the task being worked. Very poor programming done on this app!
A Google User
Jun 18, 2015
I hate this stupid app and the new version makes it worse I thought I was the only experiencing this. What a terrible idea to update.
A Google User
Jun 18, 2015
Rarely works correctly Freezes, doesn't load properly, needs tasks pushed out constantly, constantly reinstalling to clear errors.
A Google User
Jun 11, 2015
Not good Useless can't complete Task as they all appear blank now
A Google User
Jun 10, 2015
Very unstable, unreliable and unusable!