SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
Application by default points to SMART Service Desk - Test Servers.
You can change the URL settings. to your own server, after you log on to App, by changing the settings.
Test users are:
HelpDesk, CRM, SMART Help Desk, SMART CRM Desk, ITIL, ITIL V3, ISO 20000, Incident Management, Service Request Management, Survey Management, Knowledge Management