SMG Reporting

SMG Reporting


SMG Reporting provides easy, one-click access to your Quickscores, customer comments, recent period-end reports, and alerts. With mobile reporting available for all levels of your business, you have the flexibility to track the customer experience anytime, anywhere.

Version 2 of the SMG Reporting app includes:
• Top-line view of Quickscores directly from the app’s dashboard
• Immediate visibility to the number of new and unread comments
• Ability to sort comments by date and location, and search for specific words or promotions
• One-click access to period-end reports
• Enhanced mapping with location-specific comments
• Easy tracking and sorting of alerts through a quick-read grid

Please note: You must be an SMG client and have a valid username and password to access this app.

Service Management Group (SMG):
SMG is the world’s leading human experience measurement firm—helping clients grow through state-of-the-art measurement, technology, and insights that help them listen, understand, and act. Each year, SMG evaluates more than 100 million experiences in 93 countries and 46 languages for more than 300 brands.

Recent changes:
We’ve made some minor bug fixes and major backend enhancements that include:
• UK Date/Format Fix
• UK Full Site Autologin Fix
• Link to SMG Reporting API’s for faster performance
• Refresh on comments and alerts within app
• Quickscores sort order persist from desktop
• No Resolution Alerts bug fix
• Error handling for Period-End Reports
• Bug fix for custom measure on Map
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Free
65
3.3
User ratings
801
Installs
50,000+
Concerns
1
File size
45619 kb
Screenshots
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About SMG Reporting
SMG Reporting provides easy, one-click access to your Quickscores, customer comments, recent period-end reports, and alerts. With mobile reporting available for all levels of your business, you have the flexibility to track the customer experience anytime, anywhere.

Version 2 of the SMG Reporting app includes:
• Top-line view of Quickscores directly from the app’s dashboard
• Immediate visibility to the number of new and unread comments
• Ability to sort comments by date and location, and search for specific words or promotions
• One-click access to period-end reports
• Enhanced mapping with location-specific comments
• Easy tracking and sorting of alerts through a quick-read grid

Please note: You must be an SMG client and have a valid username and password to access this app.

Service Management Group (SMG):
SMG is the world’s leading human experience measurement firm—helping clients grow through state-of-the-art measurement, technology, and insights that help them listen, understand, and act. Each year, SMG evaluates more than 100 million experiences in 93 countries and 46 languages for more than 300 brands.

Recent changes:
We’ve made some minor bug fixes and major backend enhancements that include:
• UK Date/Format Fix
• UK Full Site Autologin Fix
• Link to SMG Reporting API’s for faster performance
• Refresh on comments and alerts within app
• Quickscores sort order persist from desktop
• No Resolution Alerts bug fix
• Error handling for Period-End Reports
• Bug fix for custom measure on Map

Android Market Comments
A Google User
Aug 24, 2015
Gets the job done It tends to log off spontaneously sometimes & acts quirky but gets the job done for a quick check.
A Google User
Aug 23, 2015
Cannot log in Cannot log in...always show error. Please update.
A Google User
Aug 22, 2015
Login problems Everytime I try to login with my phone, it shuts me down...I use this app for work, so it's important that I check it every day, but I cannot do so unless I use a pc...frustrating.
A Google User
Aug 18, 2015
Keeps telling me log in fail. My username and password are correct what am i doing wrong?
A Google User
Aug 17, 2015
Absolutely useless, dont work