SMG Reporting

SMG Reporting


SMG Reporting provides easy, one-click access to your Quickscores, customer comments, recent period-end reports, and alerts. With mobile reporting available for all levels of your business, you have the flexibility to track the customer experience anytime, anywhere.

Version 2 of the SMG Reporting app includes:
• Top-line view of Quickscores directly from the app’s dashboard
• Immediate visibility to the number of new and unread comments
• Ability to sort comments by date and location, and search for specific words or promotions
• One-click access to period-end reports
• Enhanced mapping with location-specific comments
• Easy tracking and sorting of alerts through a quick-read grid

Please note: You must be an SMG client and have a valid username and password to access this app.

Service Management Group (SMG):
SMG is the world’s leading human experience measurement firm—helping clients grow through state-of-the-art measurement, technology, and insights that help them listen, understand, and act. Each year, SMG evaluates more than 100 million experiences in 93 countries and 46 languages for more than 300 brands.

Recent changes:
Update includes:
• Email comment data bug fix
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Free
65
3.3
User ratings
742
Installs
50,000+
Concerns
1
File size
17126 kb
Screenshots
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About SMG Reporting
SMG Reporting provides easy, one-click access to your Quickscores, customer comments, recent period-end reports, and alerts. With mobile reporting available for all levels of your business, you have the flexibility to track the customer experience anytime, anywhere.

Version 2 of the SMG Reporting app includes:
• Top-line view of Quickscores directly from the app’s dashboard
• Immediate visibility to the number of new and unread comments
• Ability to sort comments by date and location, and search for specific words or promotions
• One-click access to period-end reports
• Enhanced mapping with location-specific comments
• Easy tracking and sorting of alerts through a quick-read grid

Please note: You must be an SMG client and have a valid username and password to access this app.

Service Management Group (SMG):
SMG is the world’s leading human experience measurement firm—helping clients grow through state-of-the-art measurement, technology, and insights that help them listen, understand, and act. Each year, SMG evaluates more than 100 million experiences in 93 countries and 46 languages for more than 300 brands.

Recent changes:
Update includes:
• Email comment data bug fix

Android Market Comments
A Google User
4 days ago
Needs Improvement First, it takes a couple of tries to get logged in. It will "initialize" then log out. So, you have to log in twice to get it to work. Next, I would like to see the time in which it was reported and the score(s) of the report, not just the comment.
A Google User
Jul 18, 2015
Always tells me login failed
A Google User
Jul 16, 2015
Okay App I would like to be able to see the score given as well as the time that the comment came in instead of just the date.
A Google User
Jul 15, 2015
Good
A Google User
Jul 9, 2015
Won't open
Version 1000000
Version 1000000