smile - the internet bank

smile - the internet bank


The updated smile banking app now allows you instant access to your Smile bank account balance and statements, anytime, anywhere, with great new features to make managing your money even easier!

NEW FEATURES
- Move money easily between your smile current and savings accounts
- Pay anyone in your payments list
- Check your balance, available balance and up to 25 transactions
- Set up balance text alerts to make sure you don't overspend
- View your smile credit card statement from within the app
- We’ve added an inbox which will store any alerts you’ve set up
- New security feature - 'Click-jacking' protection. Go to http://www.smile.co.uk/mobile/faqs#security for more information

OTHER FEATURES
- Check your account balances anytime, anywhere to stay on top of your finances
- Mini statements
- Set up weekly balance and account limit text alerts
- Find the nearest Co-operative Bank or Britannia Branch and any Co-operative Bank cash machine
- Important smile contact telephone numbers created for the mobile app

REGISTRATION

To register for our mobile banking service you will need to have a UK mobile telephone number starting with 07.


Registration for mobile banking is simple. Once installed, open the app and follow the on-screen instructions. You'll then be ready in just a few short steps: 


1. Request an activation code: 

An activation code will then be sent to you by text message, you'll then need to enter this in the app where requested. 


2. Register a passcode: 

For security reasons, you need to register a code separate from your usual internet and telephone banking security code. 


3. Enter your account details and confirm security details: 

You'll be asked for 2 digits of your internet banking security and one of your five pieces of secure personal information, just like when you log on to your internet banking. Remember, we will never ask for your full security code or all of your secure personal information. 


SECURITY 


Keeping your personal information secure and confidential is crucial to us. To protect our customers we use a range of strict security measures including the latest encryption technology. We've used independent security experts to test our application to check that it's secure. 


We recommend you take all possible precautions to protect your mobile device by enabling lock codes/PIN numbers where possible. 


Please keep your details safe by not storing your mobile banking passcode on your device. 


PLEASE NOTE 


We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use depending on your tariff. You may also use this service when connected to a Wi-Fi network. 


ABOUT US

The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.

Recent changes:
Minor fixes.
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About smile - the internet bank
The updated smile banking app now allows you instant access to your Smile bank account balance and statements, anytime, anywhere, with great new features to make managing your money even easier!

NEW FEATURES
- Move money easily between your smile current and savings accounts
- Pay anyone in your payments list
- Check your balance, available balance and up to 25 transactions
- Set up balance text alerts to make sure you don't overspend
- View your smile credit card statement from within the app
- We’ve added an inbox which will store any alerts you’ve set up
- New security feature - 'Click-jacking' protection. Go to http://www.smile.co.uk/mobile/faqs#security for more information

OTHER FEATURES
- Check your account balances anytime, anywhere to stay on top of your finances
- Mini statements
- Set up weekly balance and account limit text alerts
- Find the nearest Co-operative Bank or Britannia Branch and any Co-operative Bank cash machine
- Important smile contact telephone numbers created for the mobile app

REGISTRATION

To register for our mobile banking service you will need to have a UK mobile telephone number starting with 07.


Registration for mobile banking is simple. Once installed, open the app and follow the on-screen instructions. You'll then be ready in just a few short steps: 


1. Request an activation code: 

An activation code will then be sent to you by text message, you'll then need to enter this in the app where requested. 


2. Register a passcode: 

For security reasons, you need to register a code separate from your usual internet and telephone banking security code. 


3. Enter your account details and confirm security details: 

You'll be asked for 2 digits of your internet banking security and one of your five pieces of secure personal information, just like when you log on to your internet banking. Remember, we will never ask for your full security code or all of your secure personal information. 


SECURITY 


Keeping your personal information secure and confidential is crucial to us. To protect our customers we use a range of strict security measures including the latest encryption technology. We've used independent security experts to test our application to check that it's secure. 


We recommend you take all possible precautions to protect your mobile device by enabling lock codes/PIN numbers where possible. 


Please keep your details safe by not storing your mobile banking passcode on your device. 


PLEASE NOTE 


We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use depending on your tariff. You may also use this service when connected to a Wi-Fi network. 


ABOUT US

The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.

Recent changes:
Minor fixes.

Android Market Comments
A Google User
Aug 17, 2015
Suddenly doesn't work What! Also having problems, using standard keyboard, it won't let me enter numbers to log in. Broken!
A Google User
Aug 15, 2015
Once you set up, it's good I had some trouble getting up and running, but that was my fault. Once sorted, it's useful
A Google User
Aug 14, 2015
Not very good. Limited in what it allows you to do. Crashes every time I try to delete weekly balance alerts. I now have 38 messages waiting to be deleted Doesn't give me much confidence in their banking system. Updated 12/07/2015; Crashes every time I try to delete messages. Does anyone ever read this feedback and act on it? Has been like this from the launch of this mobile app. Useless. I've tried uninstalling/reinstalling as suggested by Smile but no success in removing messages, now 43 messages awaiting deletion.
A Google User
Aug 13, 2015
A Poor Bank It is disgusting the way they treat long standing customers they have even made things up to blame others. Thankfully is easy to switch banks. Pity you can't give them 0 stars
A Google User
Aug 13, 2015
Text not received Having got round the previous problem with keyboard (paused Twilight) I used the app fine. Now after an automatic update I'm back at the registration screen with no explanation why. But I can't re-register as I'm not getting the texts with activation code. Deleting.