T-Mobile MyAccount [Legacy]

T-Mobile MyAccount [Legacy]


T-Mobile continues to change the wireless industry by giving you more control of your device through My Account with our latest feature called Device Health (Beta). Device Health helps you find out exactly what is wrong with your device and gives you the tools to fix it - all from one place. No longer will you have to search through FAQs, your device's settings menu, call care or even go to a retail store to figure out why your battery is not lasting as long or why your phone is running slow.

Key Features of My Account:
    • New! Device Health (Beta) - improve your battery and device performance, get notified whenever we find an issue
    • Bill Pay - easily setup and pay your bill directly from your phone
    • Data Usage - view how much data you use so you can make sure you and your family are on the right plan
    • Account Management - view account usage and manage multiple lines all on one screen
    • Notifications - the one place to find alerts for your device, account, and any special offers from T-Mobile

What is Device Health Beta?- It's a set of tests that identify problems with your device and gives you the tools to fix them straight from the app, we will:

    • Check Battery Performance-is your battery working properly? Is your battery dying after a few hours? Find out if it's your screen, an app, or something else that's killing your battery.
    • Check Device Performance-is your device starting to run slowly? Do you click on something and it takes forever to do anything? Find out if you have a memory issue, the latest firmware or too many apps running at once.
    • Help You Fix The Problem-Find a problem? Fix it straight from the app without having to go through hard to understand FAQs or any device settings.
    • Notify You : If we find an issue that should be addressed immediately, we will send you a notification on your device to let you know what the problem is and how to fix it.

How Device Health works:
    • Identifying a Problem: Device Health runs a set of 25 diagnostic tests and groups the results into two categories to make it easy for you - Battery Performance and Device Performance. The main screen of the Device Health page displays an overall device performance rating. RED indicates there are significant issues that need to be addressed. YELLOW indicates performance could be improved, but it's performing OK. GREEN indicates the device performance is excellent. The rating is based on the number of settings and issues that can be optimized therefore, if there are multiple issues that need to be addressed, the overall rating will be RED.
    • Fixing The Problem: The same performance rating applies throughout all sections within Device Health such as screen brightness and memory usage. A red wrench icon will display next to the categories that require attention. Select the red wrench icon and follow the suggested steps to resolve the found issue.

Stay tuned for more updates to My Account from T-Mobile that will give you greater control over your T-Mobile account and device.

Recent changes:
The T-Mobile My Account ‘Device Health’ feature is being released to a select number of T-Mobile customers. As part of the T-Mobile Un-Carrier strategy, this release delivers proactive diagnostic tools to help you optimize your phone in a brand new way. Install this update and stay tuned as we start the process of launching new account management and diagnostic and troubleshooting features to everyone.
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Free
84
4.2
User ratings
103443
Installs
10,000,000+
Concerns
5
File size
2898 kb
Screenshots
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About T-Mobile MyAccount [Legacy]
T-Mobile continues to change the wireless industry by giving you more control of your device through My Account with our latest feature called Device Health (Beta). Device Health helps you find out exactly what is wrong with your device and gives you the tools to fix it - all from one place. No longer will you have to search through FAQs, your device's settings menu, call care or even go to a retail store to figure out why your battery is not lasting as long or why your phone is running slow.

Key Features of My Account:
    • New! Device Health (Beta) - improve your battery and device performance, get notified whenever we find an issue
    • Bill Pay - easily setup and pay your bill directly from your phone
    • Data Usage - view how much data you use so you can make sure you and your family are on the right plan
    • Account Management - view account usage and manage multiple lines all on one screen
    • Notifications - the one place to find alerts for your device, account, and any special offers from T-Mobile

What is Device Health Beta?- It's a set of tests that identify problems with your device and gives you the tools to fix them straight from the app, we will:

    • Check Battery Performance-is your battery working properly? Is your battery dying after a few hours? Find out if it's your screen, an app, or something else that's killing your battery.
    • Check Device Performance-is your device starting to run slowly? Do you click on something and it takes forever to do anything? Find out if you have a memory issue, the latest firmware or too many apps running at once.
    • Help You Fix The Problem-Find a problem? Fix it straight from the app without having to go through hard to understand FAQs or any device settings.
    • Notify You : If we find an issue that should be addressed immediately, we will send you a notification on your device to let you know what the problem is and how to fix it.

How Device Health works:
    • Identifying a Problem: Device Health runs a set of 25 diagnostic tests and groups the results into two categories to make it easy for you - Battery Performance and Device Performance. The main screen of the Device Health page displays an overall device performance rating. RED indicates there are significant issues that need to be addressed. YELLOW indicates performance could be improved, but it's performing OK. GREEN indicates the device performance is excellent. The rating is based on the number of settings and issues that can be optimized therefore, if there are multiple issues that need to be addressed, the overall rating will be RED.
    • Fixing The Problem: The same performance rating applies throughout all sections within Device Health such as screen brightness and memory usage. A red wrench icon will display next to the categories that require attention. Select the red wrench icon and follow the suggested steps to resolve the found issue.

Stay tuned for more updates to My Account from T-Mobile that will give you greater control over your T-Mobile account and device.

Recent changes:
The T-Mobile My Account ‘Device Health’ feature is being released to a select number of T-Mobile customers. As part of the T-Mobile Un-Carrier strategy, this release delivers proactive diagnostic tools to help you optimize your phone in a brand new way. Install this update and stay tuned as we start the process of launching new account management and diagnostic and troubleshooting features to everyone.

User reviews of T-Mobile MyAccount [Legacy]
Waste of time.
May 21, 2012
Keeps waiting for a response forever! Not reliable for paying bills.
Jul 31, 2011
Way too many permissions for an information portal.
Jul 25, 2011
Sloooooooooooow. For this to get my info it takes forever! Moto Defy 2.1.
Apr 25, 2011
super app
Jun 18, 2010
Android Market Comments
A Google User
Feb 15, 2015
Needs Major work... Drains battery, Billing cycle is wrong, says it works with Walmart family plan but just sends u to their website! The only good part was the device health! My phone had finally started working right but now its messing up again! Hopefully update fixes it but other then that its useless for people like me!
A Google User
Feb 9, 2015
Veru good aap
A Google User
Feb 7, 2015
Keeps mobile network active I updated so I could see how much data I was really using. once updated I found the mobile network was staying active and had access to the web even though it is turned off in the settings. I disable network when not using it to get more battery life. I uninstalled to get my batt life back
A Google User
Feb 3, 2015
T-mobile Need to show data on the top plus need to put up the day that the bill need to be pay.It shows when i press account but on the top of the screen does not show.Need to fix problem if u want me to update this app.Need to fix asap okay.Thank u.;-) since you got together with Metro P.S everything is going crazy.Since you got together with the network is going crazy.I am still not showing my billing cycle why is not working if you dont fix it i will not update this app no more.Your usage data is all wrong.
A Google User
Feb 2, 2015
Pink icon what happened to the pink MyAccount icon that showed up on the upper left corner on the screen? why is mine WHITE. on My sisters device it shows pink. Please advise