If you are a Telstra Personal or Small Business customer, you can manage your Telstra services in one place, with the Telstra 24x7® App.
Download the app, enter your My Account details and you’re ready to go. If you are a Personal customer, to set up My Account, tap the Register button in the login screen after installing the app or alternatively visit http://telstra.com/myaccount from a PC. If you are a Small Business customer, please visithttp://telstra.com/business/register to register for My Account for Business.
For Personal customers:
Once you’ve set up your Personal My Account profile, the app will allow you to:
• keep tabs on your estimated usage on post-paid mobile plans, select broadband plans and home phone services
• view estimated usage on Pre-Paid and post-paid mobile services directly from the home screen with the 24x7 Widget
• view your current and past bill summaries, and pay your bills
• setup stored payment options and manage direct debits
• view estimated early termination changes and contract end date for your post-paid mobile services
• purchase data packs for use in Australia
• view your international roaming status, apply to activate international roaming and purchase data packs for use overseas
• manage Messagebank and premium SMS settings for the service you are using
• take advantage of the THANKS™ discounted movie ticket offer
• receive targeted recommendations to help you manage your services
For Small Business customers:
Once you’ve set up your My Account for Business profile, the app will allow you to:
• view your current and past bill summaries, download a PDF version of your bill, and pay your bills
• keep tabs on your estimated usage on post-paid mobile plans
• find your local Telstra Business Centre.
• get help and support for Telstra Business customers.
If you’ve got a Pre-Paid service, the app will allow you to:
• check your balance
• view detailed usage and recharge history.
• recharge your service via PayPal, credit card or voucher
• purchase Plus Packs
• change the offer of the service you are using
Whatever services you have with Telstra, you can also use the app to:
• locate a Telstra store
• get 24x7 support via our social media teams and live chat
• get help with your ADSL service via an online trouble-shooter
• customise your app with service nicknames and colour theme
Telstra provides the app subject to Telstra’s Application Licence Agreement - http://www.telstra.com.au/account-services/apps/android-user-agreement.htm
Note, the app requires certain “permissions” in order to function correctly. For details of those permissions, and why they are required, visit:http://crowdsupport.telstra.com.au/t5/Mobile-Apps-inc-Telstra-24x7/App-permissions-for-Telstra-24x7-Android-App-explained/ta-p/195025
In this version of Telstra 24x7® we have:
• Enhanced the experience on Android 5.0 (lollipop) to take advantage of the new material design principles.
• Fixed a crash issue reported by some users on older devices after receiving a push notification from the 24x7 app.