The Co-operative Bank

The Co-operative Bank


The updated Co-operative Banking app now allows you instant access to your Co-operative Bank account balance and statements, anytime, anywhere, with great new features to make managing your money even easier!

NEW FEATURES
- Move money easily between your Co-operative Bank Current and Savings Accounts
- Pay anyone in your payments list
- Check your bank balance, available balance and up to 25 transactions
- Set up balance text alerts to make sure you don't overspend
- View your Co-operative Bank credit card statement from within the app
- We’ve added an inbox which will store any alerts you’ve set up
- New security feature - 'Click-jacking' protection. The app prevents users from entering information into the keyboard if particular overlay apps are working on the phone. Try closing overlay apps or put into sleep mode and the keyboard will work. Go to http://ask.co-operativebank.co.uk/help/mobile_banking/keyboard_wont_work for more information.
OTHER FEATURES
- Check your bank account balances anytime, anywhere to stay on top of your finances
- Mini statements
- Set up weekly balance and account limit text alerts
- Find the nearest Co-operative Bank or Britannia Branch and any Co-operative Bank cash machine
- Important Co-operative Bank contact telephone numbers created for the mobile app

REGISTRATION
To register for our mobile banking service you will need to have a UK mobile telephone number starting with 07 and be registered for internet banking with The Co-operative Bank. If you are not an internet banking customer you can register by calling 0161 855 0700 from your mobile phone.or 0800 590 483 from a landline. It only takes a few minutes and you'll be registered instantly. Lines are open 24 hours a day.

Registration for mobile banking is simple. Once installed, open the app and follow the on-screen instructions. You'll then be ready in just a few short steps:

1. Request an activation code:
An activation code will then be sent to you by text message, you'll then need to enter this in the app where requested.

2. Register a passcode:
For security reasons, you need to register a code separate from your usual internet and telephone banking security code.

3. Enter your account details and confirm security details:
You'll be asked for 2 digits of your internet banking security and one of your five pieces of secure personal information, just like when you log on to your internet banking. Remember, we will never ask for your full
security code or all of your secure personal information.

SECURITY

Keeping your personal information secure and confidential is crucial to us. To protect our customers we use a range of strict security measures including the latest encryption technology. We've used independent security
experts to test our application to check that it's secure.

We recommend you take all possible precautions to protect your mobile device by enabling lock codes/PIN numbers where possible.

Please keep your details safe by not storing your mobile banking passcode on your device.

PLEASE NOTE

We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use depending on your tariff. You may also use this service when connected to a Wi-Fi network.

ABOUT US

The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.

Recent changes:
Minor fixes.
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About The Co-operative Bank
The updated Co-operative Banking app now allows you instant access to your Co-operative Bank account balance and statements, anytime, anywhere, with great new features to make managing your money even easier!

NEW FEATURES
- Move money easily between your Co-operative Bank Current and Savings Accounts
- Pay anyone in your payments list
- Check your bank balance, available balance and up to 25 transactions
- Set up balance text alerts to make sure you don't overspend
- View your Co-operative Bank credit card statement from within the app
- We’ve added an inbox which will store any alerts you’ve set up
- New security feature - 'Click-jacking' protection. The app prevents users from entering information into the keyboard if particular overlay apps are working on the phone. Try closing overlay apps or put into sleep mode and the keyboard will work. Go to http://ask.co-operativebank.co.uk/help/mobile_banking/keyboard_wont_work for more information.
OTHER FEATURES
- Check your bank account balances anytime, anywhere to stay on top of your finances
- Mini statements
- Set up weekly balance and account limit text alerts
- Find the nearest Co-operative Bank or Britannia Branch and any Co-operative Bank cash machine
- Important Co-operative Bank contact telephone numbers created for the mobile app

REGISTRATION
To register for our mobile banking service you will need to have a UK mobile telephone number starting with 07 and be registered for internet banking with The Co-operative Bank. If you are not an internet banking customer you can register by calling 0161 855 0700 from your mobile phone.or 0800 590 483 from a landline. It only takes a few minutes and you'll be registered instantly. Lines are open 24 hours a day.

Registration for mobile banking is simple. Once installed, open the app and follow the on-screen instructions. You'll then be ready in just a few short steps:

1. Request an activation code:
An activation code will then be sent to you by text message, you'll then need to enter this in the app where requested.

2. Register a passcode:
For security reasons, you need to register a code separate from your usual internet and telephone banking security code.

3. Enter your account details and confirm security details:
You'll be asked for 2 digits of your internet banking security and one of your five pieces of secure personal information, just like when you log on to your internet banking. Remember, we will never ask for your full
security code or all of your secure personal information.

SECURITY

Keeping your personal information secure and confidential is crucial to us. To protect our customers we use a range of strict security measures including the latest encryption technology. We've used independent security
experts to test our application to check that it's secure.

We recommend you take all possible precautions to protect your mobile device by enabling lock codes/PIN numbers where possible.

Please keep your details safe by not storing your mobile banking passcode on your device.

PLEASE NOTE

We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use depending on your tariff. You may also use this service when connected to a Wi-Fi network.

ABOUT US

The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.

Recent changes:
Minor fixes.

Android Market Comments
A Google User
5 days ago
Can't register I loved this app on my previous phone. Installed it on my new S5 and can't even register, the 'I Agree' button is greyed out and won't work.
A Google User
Jul 22, 2015
Not usable since upgrade After the update I couldn't enter my PIN, I then uninstalled and reinstalled now the keypad won't work to allow me to register
A Google User
Jul 22, 2015
You must uninstall your blue light filter before this will work The keypad won't work if you have a blue light filter installed. It's not enough to flick the filter to 'off', I had to uninstall it completely before this app would enable the keypad to let me log in. This is a security feature, but it would be good if Coop could develop a 'trusted' blue light filter that could be used with their app.
A Google User
Jul 21, 2015
Not improved How is this an updated app ?? at one time funds taken from my account showed up the following day and direct debits on the same day , now its 3 days later !
A Google User
Jul 17, 2015
It works It's OK, useful decent app. Far far better than the atrocious backwards online banking website of the Co-op bank
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