The TouchPoint-Business survey app comes with a free 30-day trial period of the companion SurveyManager web-application. The hosted SurveyManager is where you manage all aspects of your survey design, reporting analytics and device management tasks. Beyond the free 30-day trial period, you will need a paid subscription to an active SurveyManager account to continue using the mobile app.
To ensure we satisfy all users, we have a variety of plans (Standard, Enterprise and Exclusive). Whether you need a simple user-friendly survey system or an enterprise-class, business-grade application, Opinionmeter has a solution to fit your needs.
TouchPoint-Business enables companies to improve business performance by capturing real-time, on-demand customer satisfaction data at the customer’s Point-of-Experience (the moment they experience the product or service).
•Gather online or offline survey data – an internet connection is not required!
•Capture spontaneous feedback where it matters most: at the Point-of-Experience.
•Record open-ended comments in the customer’s own voice.
•Append pictures or video to your survey responses.
•Customize your survey layout using your brand’s log and corporate identity.
•Identify individual response locations with GPS and Map integration.
•Send low-satisfaction alerts to management in real-time via email or text.
•Sync survey responses with the SurveyManager at your convenience. Real-time, Off-line or Schedule batch uploads.
•Deliver surveys in any language with the SurveyManager’s multilingual feature.
•Run multiple surveys simultaneously on the same device.
•Select from a wide range of question types: Single response, Select all that apply, Open-ended (text, voice recording, video and photo options available), Ranking, and six different Matrix question formats.
•Include Multimedia within your Questions and Response scales. TouchPoint-Business supports video, sound and images.
•Responses layouts include: Sliders, Dropdown pickers and Button options.
•Schedule your favorite report templates to be automatically delivered to whomever you wish, whenever you wish and in any format you wish (Excel, PowerPoint, Word, PDF and Web).
How to Get Started
After downloading the free TouchPoint app to your Android phone or tablet, you will be asked to register with your name and email address. You then will be prompted to enter your SurveyManager account login information (SurveyManager account required). Once you’re logged in, select the surveys from your SurveyManager account you’d like to make available on your device, and the app will download all of the survey information. You can now take your survey out into the field and begin collecting feedback. In the event, you don’t have a 3G or Wi-Fi connection where you’re conducting your research; the app will automatically save the survey responses on the device, until you return to an Internet connection, when you can sync those responses back to your SurveyManager account.
•Mobile Market Research: Mystery Shopper evaluations, Intercept Surveying, Field Research
•Retail: Point of Sale customer satisfaction feedback
•Healthcare: Real-time Patient feedback – inpatient, outpatient
•Education: Classroom evaluations – student services surveys
•Tradeshows, Associations – delegate feedback
•Audience Response – real-time conference feedback
•Bank services and teller performance monitoring at the branch level
• Included Streaming Youtube Videos.
• Numeric Keyboard key restriction.
• Logo resolution improvement in Question Header.