Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.4.1?
We have fixed a bunch of regressions for HTC One users
We’ve fixed a few app other crashes.
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Free
78
3.9
User ratings
1669
Installs
50,000+
Concerns
2
File size
4055 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk

About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.4.1?
We have fixed a bunch of regressions for HTC One users
We’ve fixed a few app other crashes.

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User reviews of Zendesk
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Android Market Comments
A Google User
Jul 23, 2014
4star not 5 Should have an option to merge new tickets into old tickets.
A Google User
Jul 23, 2014
Need improvements on Notifications If u have added some views in the app, opening the app through the notifications will clear and reset those views. So irritating to have set the views again and again. No choice to use this app as company support system are using Zendesk.
A Google User
Jul 22, 2014
Superb! Fast and clean user interface. Just what I needed for on the go customer support. Thanks zendesk!
A Google User
Jul 22, 2014
Fix the dashboard Or remove the shortcuts option, they reset almost every time I leave the app. I do appreciate the notifications at least
A Google User
Jul 21, 2014
Pretty good Can't search macros can do most everything. Not as quick as desktop but maybe I'm over expect ing