Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.3 ?
This release contains a fix for the crash issue which started appearing on Thursday evening when a ticket was viewed.

We added some more fixes for issues being reported.

Thank you for bringing this to our attention and apologies for the inconvenience.
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Free
80
4.0
User ratings
2703
Installs
100,000+
Concerns
2
File size
3530 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk
About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.3 ?
This release contains a fix for the crash issue which started appearing on Thursday evening when a ticket was viewed.

We added some more fixes for issues being reported.

Thank you for bringing this to our attention and apologies for the inconvenience.

User reviews of Zendesk
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Android Market Comments
A Google User
4 days ago
Can be vastly improved I should be able to view the zendesk reporting analytics from the app. Also, i think the process of updating a ticket could be smoother. Agreed on the below comment referencing the actual push notification. Even if it's just the requestor name,that would be better than a ticket#. Great service, poor app creation.
A Google User
5 days ago
Makes our department look like we know what we're doing! Our IT team uses zendesk every day for delegation of tickets and to track the status of every project. Money well spent!
A Google User
6 days ago
Very very slow !! Very very very slow even with wifi and 3g and also 4G.. Pathetic experience.. No even bothered to look at it or reply to this
A Google User
6 days ago
Warning This contains airpush apparently. Uninstalling because of this. Just say no.
A Google User
Apr 26, 2015
Awesome Keep adding features, it just gets better and better!
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