Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s New in Version 2.8.0

Improved Single Sign-on support
Bug fixes
Add to list
Free
80
4.0
User ratings
3142
Installs
100,000+
Concerns
2
File size
5297 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk
About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s New in Version 2.8.0

Improved Single Sign-on support
Bug fixes

Android Market Comments
A Google User
Monday 7:44 PM
Could use some improvement Also, please add the ability to read ticket reviews.
A Google User
4 days ago
Awesome Gets you to do what needs to be done.
A Google User
Aug 27, 2015
Very good app Its very helpfull, works perfectly for me. But i thing something missing. Like contact search or organization search, or even don't know. But something missing...
A Google User
Aug 24, 2015
Can't login Can't login with user and password... Please fix it asap.
A Google User
Aug 24, 2015
This app is totaly awesome!