Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.3 ?
This release contains a fix for the crash issue which started appearing on Thursday evening when a ticket was viewed.

We added some more fixes for issues being reported.

Thank you for bringing this to our attention and apologies for the inconvenience.
Add to list
Free
79
4.0
User ratings
2370
Installs
50,000+
Concerns
2
File size
3530 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk
About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.3 ?
This release contains a fix for the crash issue which started appearing on Thursday evening when a ticket was viewed.

We added some more fixes for issues being reported.

Thank you for bringing this to our attention and apologies for the inconvenience.

User reviews of Zendesk
Write the first review for this app!
Android Market Comments
A Google User
4 days ago
Great interface, user friendly
A Google User
6 days ago
Lacks stability Logs me out when trying to open attachments. Often need to manually refresh to get updated ticket count. Decent for a snapshot view most often, but needs improvement.
A Google User
Jan 18, 2015
Great mobile tool!
A Google User
Jan 18, 2015
Hangs and crashes After I open the app and view tickets, I click to open a ticket thread and it just spins for a while and then crashes on my nexus 5 with lollipop. Just got the new update though and all is well!
A Google User
Jan 17, 2015
Doesn't work It crashes on every phone, this update did nothing. This issue is going on for months and they don't do anything about it; useless app