311 Riverside is the City of Riverside’s official app for submitting service requests and tracking progress. It lets residents file issues, view past and closed submissions, and pay Riverside Public Utilities bills directly from the app. With 10,000+ total downloads and 48 in the last 30 days, it shows steady local adoption.
Pros & Cons
Official City of Riverside support app
Direct 311 service requests submission
Track history with optional account
In-app payment for Riverside Utilities and geolocation-enabled photo submissions
No dedicated emergency reporting feature beyond dial 911 guidance
Access to past submissions requires an account (no-history users lack this view)
Not ranked in any top lists
About 311 Riverside
311 Riverside is a communication app developed by City of Riverside.
Download Statistics
311 Riverside has been downloaded 15 thousand times. In the last 30 days, the app was downloaded 48 times.
User Ratings
311 Riverside is rated 2.98 out of 5 stars. The rating is based on 100 ratings.
App Information
311 Riverside is FREE to download. The last update was on December 14, 2020.
Technical Requirements
311 Riverside requires Android 4.4W+ or higher. The app has a content rating of Everyone. The app has been available on Google Play December 2016.
Description
Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app.
IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response.
LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission.
PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.
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Excellent App for taking care of City of Riverside issues! (Dumping, bulk trash, sidewalk repairs, tree trimming, etc.....
★★★★★Mark Dunham· Dec 9, 2017
This app is great for graffiti removal. I just take a pic of the graffiti, and it geotags the location and the next couple of days the graffiti is gone. I have also used it to notify of homelessness so Riverside Outreach can go help the people. The app also sends notifications when the task has been completed. It's also great for abandoned vehicles and illegal dumping or just large accumulations of trash. We live in a great city where something like this is possible.
★★★★★Dave renteria· May 6, 2021
This app is very easy to report graffiti. I don't have an account, I just log in "without an account". Tracks my request based on the email I provide. Faster to report then calling 311. I did have to "make new request" and click "home" a few times to get it to work correctly.
★☆☆☆☆Christian Flores· Jan 30, 2024
Absolute trash app. I can't even submit photos of my requests because apparently the idiots who designed this app doesn't know how to access the geodata on the picture and think I'm outside the city.
★☆☆☆☆Sandra Fortin· Mar 9, 2022
App is so broken I tried reporting graffiti but the app says my picture isn't from inside the city of riverside when is clearly is. I have changed the data on the photo to be numerous addresses inside riverside, and it always says it's not from riverside and rejects my request. I finally had to call them to get it removed and when I explained the problem to the nitwit she told me the app is perfect and the problem is with my photo data, it's not, and that I need to have Wi-Fi on, IT IS.
Google Play Rankings for 311 Riverside
This app is not ranked
Technologies used by 311 Riverside
3 libraries
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Trust & Safety: No explicit sensitive permissions are listed in this data. Geolocation for photos is optional and used when enabled. The app provides emergency guidance (dial 911) and warns against using the app while driving. It is a free municipal app distributed by the City of Riverside.
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