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I'm impressed there is an app for this. Throughout the years 311 has been that inner city guide, information center and citizen request center that no one else can match. They are kind, patient and will sometimes call you back to check in. They've taken debris off the highway within 2 hours of a call. If you're a senior citizen they can be your internet search engine for any quick information (hours of opp for any business). Always happy with your service! #100%
★★☆☆☆Caitlin Underhill· Aug 18, 2025
This app is terribly designed. -It has difficulty finding almost any address, to the point that I wind up having to select a completely wrong one and then enter the real on in the notes. It's really hard to find the request you're looking for, and sometimes when you think you've found it it will redirect you to a request type that doesn't exist (presumably one that exists only on the website). -It makes you enter the same info over and over and over, describing the location repeatedly.
★☆☆☆☆Kyle Montgomery· Mar 15, 2026
Android user, app fails. Cannot report complaints as the address entry system does not work. Have tried on multiple phones, does not work. City of Toronto continuing to get out of their municipal responsibilities by making an app where you can't even report problems in the City.
★☆☆☆☆Micah Markson· Jan 15, 2025
Why doesn't the app save your information? This is completely nonsensical, I need to type in my name, address, phone number, etc. every time I do a request. What a waste of time. I think the app is designed to discourage us from submitting requests.
★☆☆☆☆A S· Oct 2, 2022
It's very buggy, and you can't get past certain pages to even submit an issue. The email system was way better.
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