ABB Infoservice

Now you can supervise your ABB robots easily from a mobile app. Stay
informed about your robot’s most important events with just a few swipes. If
you have any questions or concerns, you have the option to chat with a
specialist directly through the app. With ABB Infoservice, you receive instant
access to operating status, records of service interventions, and an overview
of your robots and accessories that suit them all in one place.

We continuously monitor all events related to your robots. ABB Infoservice will always notify you, so you will never miss any crucial information. We are
always happy to help you detect a potential defect and eliminate it via chat.
You decide whether you want to handle the repair yourself or request the
assistance from the ABB service department.

In case of an urgent hotline intervention, you can use the chat in the app, confirm the dispatch, and track the technician’s arrival status. You can view details
about your ABB robots in the My Robots section. Have you discovered an
ideal accessory for your robot? Just select the offer that interests you and
send us a non-binding inquiry.

Servicing industrial robots has never been simpler!

Contact your sales representative today to take advantage of all the benefits
ABB Infoservice has to offer.

Functions:
Events - information channel of the Digital Service
• Chat (including images and videos)
• Connected Services
• Information
• News
• Hotline
• Service

Cases - records of all service interventions
• Documents
• Used spare parts
• Hours worked

My robots - device list
• Overview
• Notes
• Mechanical units
• Documents

Accessories - offer of the most requested accessories

Contacts
• Hotline
• Service
• Preventive controls
• Spare parts
• Technical support
• System service
• Training

Recent changes:
Thanks to your feedback, we’ve fine-tuned the ABB Infoservice app once again! Each robot now has its own photo gallery. You can zoom into photos (yep, finally!) and they rotate depending on how you hold your phone – portrait or landscape. You’ll also see all related cases on the robot’s detail. In chat, you can now see who read your message – just press and hold it. And as always, a few small but handy fixes.