Contact Center, Chatbot and Shared Inbox All in one place.
1,000+ downloads
About AI Chatbot and Shared Inbox
AI Chatbot and Shared Inbox is a communication app developed by Walkover Web Solutions Pvt Ltd.
Download Statistics
AI Chatbot and Shared Inbox has been downloaded 4 thousand times. In the last 30 days, the app was downloaded 180 times.
User Ratings
The app has no ratings yet.
App Information
AI Chatbot and Shared Inbox is FREE to download. The last update was on July 26, 2024.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play April 2022.
Description
Hello by MSG91 is an integrated digital communication platform that elegantly fuses the power of a contact center, AI-driven chatbot, and a shared inbox. With its comprehensive suite of features, businesses can offer a seamless, consistent, and efficient customer support experience across various channels.
Key Features:
Unified Dashboard:
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard. Interaction History: Access prior customer interactions, ensuring agents have context for every conversation. Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time. Contact Center Module:
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages. Smart IVR: A robust Interactive Voice Response system to direct customers efficiently. Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.
AI-powered Chatbot:
Instant Response: Provide real-time responses to common customer queries, even outside business hours. Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction. Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required. Shared Inbox System:
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses. Categorization & Tagging: Sort and prioritize emails based on custom categories and tags. Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency. Integration and Extensibility:
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data. API Access: Extend the platform's capabilities by integrating with third-party tools and services. Data Analytics & Reporting:
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more. Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business. Security Features:
Data Protection: All customer interactions are encrypted to ensure data privacy. Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc. Access Control: Define role-based access to ensure data integrity and limit exposure.
Benefits of Hello by MSG91:
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction. Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted. Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs. Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
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Comments on AI Chatbot and Shared Inbox for Android
★★★★★
A great app for effectively managing client's chats, WhatsApp messages, Emails etc.
★★★★★
Great work! Truly Amazing to see all channels and conversations at one place. Good luck for further developments.
★★☆☆☆
Worst plan ever I have seen, either you purchase a plan on the 1st or 25th of the month they will charge you the same amount for that remaining days of month. Planning to switch off their services.
★★☆☆☆
These people show fake responses, These people show fake errors. They take hours of time and will not answer your queries.
★★☆☆☆
App doesn't work properly. It's just a dummy app. And Worst customer support...
Google Play Rankings for AI Chatbot and Shared Inbox
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
