Aspect Workforce

Aspect Workforce puts workforce engagement in the hands of your frontline, empowering agents with flexibility at their fingertips.  Designed to boost autonomy, reduce friction, and drive operational agility, Aspect Workforce lets agents manage their schedules on the go, making it easier to manage work-life needs from anywhere.

Access the following benefits when you download the app:

Increase agent satisfaction and retention
Agents get the flexibility and control they expect —fostering greater autonomy, reducing day-to-day friction, and driving higher job satisfaction.

Drive operational agility
Agents can manage their schedules anytime, anywhere - reducing delays and improving adherence.

Accelerate decision-making
Real-time mobile access means agents can submit schedule changes and time off requests instantly, giving managers immediate visibility into request volume and can approve or adjust with just a few taps.

* The Aspect Workforce mobile app requires the new Cloud Workforce experience. If you are an existing Aspect customer, please reach out to your Aspect Account Director from more details. If you are not an Aspect customer, please visit https://www.aspect.com/demo.

Recent changes:
IMPROVED: Bottom sheet size now has a default size
FIXED: Notifications page not loading
FIXED: First day of week and time format not refreshed (internationalization)
FIXED: Request viewer displaying two activity changes when new request created
FIXED: Error creating requests
FIXED: Display issue when editing a deleted activity
FIXED: Default start/end date not set accurately when switching dates in calendar
FIXED: Issue logging in with federated account using Duo