Optimize Field Service. Easily Manage Work Orders. Increase Productivity.
About Astea Mobile
Astea Mobile is a business app developed by Astea.
Download Statistics
Astea Mobile has been downloaded 49 thousand times. In the last 30 days, the app was downloaded 92 times.
User Ratings
Astea Mobile is rated 1.43 out of 5 stars. The rating is based on 430 ratings.
App Information
Astea Mobile is FREE to download. The APK download size is 13.79 MB. The latest version available is 3.3.10. The last update was on February 20, 2026.
Technical Requirements
Astea Mobile requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play October 2011.
Description
Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.
Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.
Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.
The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.
Benefits
•Increase Revenue from Technician Productivity •Reduce Paperwork •Reduction in Service Delivery Costs •Reduction in Inventory Carrying Costs •Reduction in Travel Costs •Minimize SLA Penalties •Accelerate Invoicing Process
Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
Recent changes: Android 15 / 16 Compatibility Update Target SDK upgraded to 35 for Android 15 and 16 support.
Sketch UI Fixes Fixed navigation bar overlap and resolved a blank screen issue when tapping Cancel on certain Samsung devices.
Permissions Update Removed media permissions and now use the system Photo Picker on Android 13+.
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We had an app that worked, now on Astea we don't. This is probably the most non-intuitive and buggy piece of garbage I have ever used. Complete fail.
★☆☆☆☆Todd Putzstuck· Sep 19, 2020
Astea as a whole seems to be very buggy. My company has been trying to implement it for a year, and it still doesn't work correctly. Also seems like you have to reinitialize the app way too often.
★☆☆☆☆Dennis F· Oct 14, 2021
Astea time-consuming. Cannot do all my Calls. Time customer was called, ETA time, time left home, time arrived onsite, time left site and time arrived home for each call. Have to enter what work was done, twice. Have to select problem description, resolution, if call resolved from drop down lists. If you attach part from your inventory to wrong call, there is no way for you to put it back in your inventory and put it on right call. The office has to fix that on their version of astea. Complicated
Google Play Rankings for Astea Mobile
This app is not ranked
Technologies used by Astea Mobile
Astea Mobile is requesting 55 permissions and is using 36 libraries.
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