Convoia Reviews

Convoia Reviews helps business owners and teams monitor their online reputation, respond to Google reviews, and message customers by SMS—all from one mobile app.

Built for local and multi-location businesses that care about reviews and fast follow-up.

WHAT YOU CAN DO

• Google reviews — View ratings and reviews for each business location, search and sort, and post, edit, or delete official replies on Google Business Profile.

• SMS messaging — See conversation threads with customers, send and receive text messages, and get real-time updates when new messages arrive.

• Contacts — Add and manage customer contacts, start conversations from templates, and track rating workflow status.

• SMS templates — Create and manage automated message templates for review requests, follow-ups, and your customer journey.

• Team access — Invite admins, managers, and agents with role-based access to the features they need.

• Multiple locations — Switch between business locations and manage each one’s reviews and messaging.

• Alerts — Get push notifications for poor-rating activity so you can respond quickly.

• Subscription & SMS credits — Subscribe in the app and manage plans; add SMS capacity when you need it.

GETTING STARTED

Sign up with your business account, connect your Google Business Profile for reviews, complete onboarding for your messaging number, and start engaging customers.

WHO IT’S FOR

Salons, clinics, retail, restaurants, professional services, and any business that uses Google reviews and text messaging to protect and grow their reputation.

REQUIREMENTS

• A Convoia Reviews account (username and password)
• An active subscription where required for messaging and premium features
• Google Business Profile connection for review management
• Internet connection

SUPPORT

Questions or account help: success@convoia.com
Account deletion: https://review.convoia.com/account-deletion

Privacy Policy and Terms are available in the app and on our website.

Recent changes:
**What's New**

* Added support for promotional coupon codes and free trial redemption.
* Improved subscription and billing experience.
* Enhanced onboarding flow for new users.
* Fixed issues related to account activation and premium access.
* Improved app performance, stability, and overall user experience.
* General bug fixes and UI improvements.