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This bank has great service, very reasonable people working, and has been 100% helpful in every interaction I have had with them. I'd give them 6 stars if I could!
★★★★★Diana Chouinard· Jun 20, 2026
Convenient, outstanding customer service, friendly and attentive. Plus 6% interest on checking acct funds with relatively limited requirements!!
★★★★★Yolanda Olivo· Aug 18, 2025
I've had a fantastic experience with Credit Union West! They offer great rates on loans and consistently provide amazing deals that beat what most banks can offer. One of the things I appreciate most is how they offer lower interest rates compared to traditional lenders, making it easier and more affordable to manage loans. The staff is always friendly, helpful, and truly seem to care about their members. It feels more personal and community-focused than a regular bank. I genuinely love being a
★★★★★Robbie Morrissey· May 16, 2026
CUW staff is always friendly and professional no matter what branch you visit.
★★☆☆☆Randy L· Feb 4, 2025
Worst credit union! Every single time I've tried to talk to anyone there I get hung up on or disconnected! I've been on the phone for almost 2 fricking hours trying to get my account unlocked all because I changed my password once. I WILL NEVER UNDERSTAND HOW A FINANCIAL INSTITUTION OPERATES LIKE CU WEST & KEEPS THEIR DOORS OPEN!! I've only seen one half way friendly employee at cu west. Day 4 and still locked out. Reset username and password successfully hit the enter button and it errored. WTH
★★☆☆☆Jeannette Miranda· Sep 5, 2024
Customer service in the branch is good is the corporate call that messes everything up. People on Branch want to help corp days no
★☆☆☆☆Stix Devencenzi· Sep 29, 2024
App is terrible. It can't remember my info when I slide the "remember me" bar over. The biometrics randomly stops working. The app just randomly jumps and scrolls around anytime the keyboard pops up making it, so you can't see what you're typing. And lastly the method of adding and verifying an account is misleading
★☆☆☆☆James Seegar· May 8, 2026
I am tired of needing a security digit sent to my phone. It used to be a picture verification until AI stop paying now I need every 3 days to have a security pin sent to a device to make sure it's me but my number and email and everything has not changed in 5 years. This institution is making difficult just to login on my registered device just to see my bank balance. Not happy
Google Play Rankings for Credit Union West
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Technologies used by Credit Union West
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