Embers Academy

About the Embers Group

For 20 years, Embers has been active in the field of telephone customer service and order acceptance of trade, mail order distributors, teleshopping and gastronomy and much more, and thus a high degree of experience is shown.
True to the motto "always online", we are available 24/7 for the customers of our clients. Regular quality checks guarantee our customers the highest excellence and best customer journey, which is reflected in our ISO 19295-1 certificate as the first work@home company in whole Europe.


Embers Academy- This is how learning works today

The Embers Academy sees itself as an independent training course (rail) of the Embers Group. This knowledge platform, which is independent on the time and place,when and where it is used, enables learning in small units and short steps via an app on a smartphone, tablet or a Computer.

The platform serves to consolidate specialist knowledge already acquired from online project presentations or to develop new content with the assistance of e-learnings. In addition, we strengthen the area of competence of the employees and agents through additional trainings and knowledge packages, so that even as a beginner in the industry, one can become stable and acquire essential skills in everyday work.


Innovative education and training – Acquiring, learning and securing know how.

The quality and constant developement of our agents as well as our intern Employees is the highest priority of the Embers Team in ordert to promote the harmonized business model among themselves effectively and meaningfully: Develope further education. Observe learning progress together and set learning impulses where they are necessary. Our mobile learning concept now- in addition to our working model- allows flexibility in terms of time and space and enables self-controlled and individualized learning progress that can be checked at all times.


Modern form of further education – flexible as we are.

With digitized education, the effectivenes of our training can be increased and the sustainibility of the knowledge acquired can be ensured. In addition to our successfully established „online project presentations“ the Embers Academy picks up where practice begins. It provides learning content where it is needed. In small bites for in between or on the go. Always and everywhere. Short and crisp - flexible and individual, as we are.