Engage AI

Turn customer conversations into the next business opportunity. Engage AI helps WhatsApp-first sales and support teams answer enquiries, capture leads and keep customer work moving, with AI assistance and human control.

Learn more about Engage AI: https://www.engageaihub.com

AI assistance with your team in control
The Engage AI platform can answer routine questions using approved business knowledge, help qualify enquiries and hand conversations to staff when a personal response is needed. Your team can review the history and continue from the same context, so customers do not have to start again.

One shared inbox, wherever you work
This mobile companion brings your Engage AI workspace to your phone. Review conversations and message history, see which conversations are handled by AI or an agent, identify the team member behind a reply and find customers who need attention. Take over eligible conversations from AI and return them when your team is done.

Reply with context
Send text and voice messages, share photos and locations, view shared files and PDFs, and leave internal notes for teammates. Keep the conversation and relevant customer context together when handing work between staff. Available messaging actions depend on your connected channel and workspace setup.

Keep customer work moving
Receive alerts for incoming messages, handovers, appointments and orders. Open the linked conversation or business record, review the details and take the actions your permissions allow. With the relevant platform capabilities enabled, teams can follow customer enquiries through to bookings, structured orders and the next follow-up.

Help your business stay responsive
Use AI assistance for recurring enquiries while your team focuses on conversations that need judgement. Shared history helps staff coordinate replies, clear handling-mode labels show who is responsible, and timely alerts help teams notice work that needs attention. Engage AI brings customer communication and everyday sales and service activity into one connected workflow.

Made for your workspace
Switch between authorized workspaces, choose from 13 interface languages, and adjust appearance and notification settings. Workspace permissions control which records and actions each staff member can access.

An active Engage AI account and workspace access are required. This app is for authorized staff of businesses using Engage AI. Features depend on your platform configuration, connected providers, subscription and permissions; setup is required before AI automation can run. The mobile app does not replace WhatsApp and is not affiliated with WhatsApp or Meta.

Explore the platform and available plans: https://www.engageaihub.com
Support: support@engageaihub.com
Privacy: https://www.engageaihub.com/privacy

Recent changes:
Improved agent sender names, conversation previews, and handling-mode labels and colors.
Improved safe-area layouts, touch targets, menus, and navigation.
Fixed order amount formatting and improved appointment history and session handling.