Engage by EasySocial

Engage by EasySocial is the all-in-one mobile customer engagement and social CRM platform designed for modern sales, support, and marketing teams. Seamlessly manage WhatsApp Business conversations, social channels, voice calls, and automated marketing campaigns directly from your mobile device.

Never miss a customer inquiry. Empower your agents to collaborate in real-time, qualify leads faster, resolve issues instantly, and boost sales on the go.

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KEY CAPABILITIES & FEATURES
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💬 UNIFIED OMNICHANNEL TEAM INBOX
• Centralize incoming customer conversations from WhatsApp Business, Instagram, and more into a single shared inbox.
• Assign chats to specific team members or departments with custom access controls.
• Respond faster with rich media, customizable Quick Replies, and approved WhatsApp templates.
• Real-time synchronization across web and mobile platforms with instant push notifications.

📞 BUILT-IN VOICE & VIDEO CALLING
• Connect with customers directly via high-quality VoIP calling powered by WebRTC.
• Native incoming call alerts with Android CallKeep integration so you never miss high-priority customer calls.
• Detailed call logs and charge management right within the conversation timeline.

🎯 LEAD MANAGEMENT & SOCIAL CRM
• Organize your pipeline with custom lead tags, custom data fields, and customer journey stages.
• View customer interaction history, order records, and internal team notes in one tap.
• Segment contacts dynamically for targeted follow-ups and personalized retention.

📢 CAMPAIGNS & BROADCAST MARKETING
• Launch, monitor, and analyze WhatsApp broadcast campaigns on the fly.
• Leverage AI-assisted message drafting and template generation to maximize engagement.
• Track message delivery, read rates, and conversion metrics in real time.

🤖 AI & SMART AUTOMATION
• Automate responses with integrated chatbots and smart sequence triggers.
• Enhance agent productivity with AI-driven reply suggestions and message summaries.

🏢 MULTI-WORKSPACE & ENTERPRISE READY
• Easily switch between multiple business accounts and workspaces from one dashboard.
• Monitor team performance, platform health, and wallet balances at a glance.
• Enterprise-grade data security with role-based access management.

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WHO IS EASYSOCIAL ENGAGE FOR?
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• Customer Support Teams needing a shared WhatsApp & social inbox on mobile.
• Sales Representatives following up on leads, making calls, and closing deals anytime, anywhere.
• E-commerce & D2C Brands managing customer orders, abandoned carts, and support tickets.
• Marketing Teams executing broadcast campaigns and analyzing lead responses.

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GET STARTED
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Note: Engage by EasySocial is the companion mobile app for the EasySocial platform. An active EasySocial business account is required to log in and use this application. Visit our website to learn more and set up your workspace.