Field Service Management

1.1.5

goDeskless Inc

0.00

0 reviews

500+
Downloads

Free

Use of this App makes to work on cases, monitor team's with Unique ITSM process.

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500+ downloads

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About Field Service Management

Field Service Management is a tools app developed by goDeskless Inc.

Download Statistics

Field Service Management has been downloaded 630 times. In the last 30 days, the app was downloaded 0 times.

User Ratings

The app has no ratings yet.

App Information

Field Service Management is FREE to download. The APK download size is 58.36 MB. The latest version available is 1.1.5. The last update was on September 8, 2023.

Technical Requirements

The app has a content rating of Everyone. The app has been available on Google Play October 2020.

Description

Field Service Management is designed to be used by the Agents, Field Engineers, and by the Field Team Leads/Vendor Managers of Total IT Global only. It is a role-aware app that provides contextual process automation based on the user's role as a Field Engineer, or a Vendor.

The key to an effective field team is being responsive to the right customers, and the right time. Field Service Management helps keep your whole team on task including the agents as well as the field engineers by work schedule based on engineers’ location to ensure the fastest service delivery. It empowers the end-user with the flexibility to modify the bookings themselves and reschedule the engineer visit as per their convenience, hence promoting self-help within the gamut of onsite support services. This application is provided within an enterprise to field engineers thus empowering them with mobility, flexibility and self-help within onsite support services. The application is implemented with realtime on-field engineers availability visible through mobile view access to the Field Managers / Lead users for making all onsite visit bookings seamless.

Field Service Management makes real-time reporting a single-touch away, with an integrated field account survey process, you can get meaningful updates on every account, without the tedious manual pen-and-paper process. Field Engineers can view their field assignments, have access to their calendars, and execute various tasks that drive service resolution. These include, but not limited to, taking pictures, creating work logs, capturing signatures on the glass. Vendor Managers can view their team's assigned work orders and field engineers' info. All of this is done using the normal smartphone.

Field Service Management packs several intuitive "field-centric" features required to automate service process workflows. These include travel time, work time, Work Notes, Customer and Technician’s Signature, and CSR Forms for the closure of tasks.

The Offline Availability feature allows field service engineers to capture information regardless of their connectivity status and automatically synchronizes it with CRM. This is a key feature that maximizes productivity and efficiency for the otherwise disconnected front line workers.

Key Features:

This App includes the following functionalities:

- Centralized onsite engineer scheduling & management.
- Real-time notifications/ integrations with ITSM platforms of TIG.
- Calendar display of service requests/work-orders.
- Work-order management.
- Capturing customer sign-off on the hand-held devices (i.e. signature on the glass).
- Real-time geolocation tagging in the ITSM platform through integration.
- Tracking travel, and work-related timestamps to drive efficiency metrics.
- Logs for the Field engineers for the actions performed.

Recent changes:
Following resolved issues also there in the build, checked with QA:
Android - User fsmtest.varun faced issues related to Video call, End Task, Text Chat and crash
Android - Start Travel still asking for enabling Location permissions even after it's already done. App has to be restarted.
Android - Signature images getting saved in phone storage
Android - App stuck on initial TIG logo screen. Only working after user clears data, cache
Force Update code updated

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More data about Field Service Management

Price	Free to download
Total downloads	630
Recent downloads	0
Rating	No ratings
Ranking	Not ranked
Version	1.1.5
APK size	58.4 MB
Number of libraries	?
Suitable for	Everyone
Ads	NO ads

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Also available on the App Store

Field Service-Management

goDeskless Inc.

0.0

Free

Alternative downloads for the Field Service Management app

Field Service Management compared with similar apps

Common keywords of similar apps

Engineers Process Onsite Itsm Vendor Managers Engineer Key User View Travel Signature Makes Agents Role Task End Flexibility Bookings Visit Services Application Availability Account Tasks Drive Include Logs Capturing Glass Orders Features Feature Efficiency Tig Related Field Service Work Management Time App Team Real Based Location Support Access Customer

Keywords missing from this app

Data Sales Mobile Tracking Job Teams Jobs Capture Manage Software Business Reporting Customers Information Track Gps Collection Reports Helps Door Employee Built Fieldpro Schedule Gis Site Complete Activity Source Plan Cloud Operations Workflows Forms Sync Phone Dispatch

Downloads over time

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Field Service Management has been downloaded 630 times. Over the past 30 days, it has been downloaded 0 times.

Changelog of Field Service Management

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Developer information for goDeskless Inc

goDeskless Inc

support@godeskless.com

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Google Play Rankings for Field Service Management

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Technologies used by Field Service Management

30 permissions

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Frequently asked questions about Field Service Management

Is Field Service Management free?

Yes. Field Service Management is free to download from Google Play.

Is Field Service Management still available?

Yes. Field Service Management is on Google Play, and the last update we saw was on September 8, 2023.

Does Field Service Management contain ads?

No. Google Play does not list Field Service Management as containing ads.

How large is the Field Service Management APK?

The Field Service Management APK is 58.36 MB.

Is Field Service Management suitable for children?

Google Play rates the content of Field Service Management as suitable for everyone.

How many times has Field Service Management been downloaded?

Google Play lists 500+ downloads for Field Service Management.

Who made Field Service Management?

Field Service Management was developed by goDeskless Inc. It is listed in the tools category on Google Play.

What are the best alternatives to Field Service Management?

People looking at Field Service Management also look at these tools apps: FieldForce | Field Service Opt, Planado Field Service, Fulcrum GIS field data capture, Service Geeni (Legacy), FastField: Field Service Forms.

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