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Modern app look and feel. It works well for servicing tickets, we could use a lot more in-app features, like project mgmt, viewing invoices, push notification management, etc., but this is a great start for the new app, looking forward to it continuing to expand its capabilities! PS - I would love for the app to take on our global default colors in Halo PSA, we have a custom green color and the red is a bit jarring, if that could match it would look even better for us.
★★★★★Jonathan Rogers· Nov 28, 2021
The Halo team continues to improve an already wonderful product. The integration with our PSA instance is seamless. There are a few things that I would like to see (time tracking during a site visit, possibly based on geolocation; integration with the phone's calls to track client communication), but the app is relatively young, so these may come in the future. All in all, it's great to have an app and not have to use the mobile site. Looking forward to using it!
★☆☆☆☆Connor Mccaul· Feb 20, 2026
I never write reviews but this the worst app I've ever used. Absolutely useless and buggy. I can't even scan a barcode without it trying to scan everything but what I want. Even with every other barcode covered it still won't scan. DO NOT USE THIS APP.
★☆☆☆☆Joe A.· Aug 14, 2024
Pretty useless There's no way to sort by view. There's no way to filter to view only completed tickets. The app just randomly displays tickets in any order. It seems to choose. Tried to use while on a client site and couldn't find the ticket I was working off of Needs a major revamp
★☆☆☆☆Charlie Carmichael· Apr 16, 2025
This app is pretty useless. That is a shame because Halo is such a strong PSA. There are so many opportunities for excellence here. Things that should be included that are not: time logging, ticket filters, receiving/delivering assets, scanning QR codes for asset tracking, notifications for ticket activity, etc. I could go on and on.
★★☆☆☆Leo Burton· Jun 26, 2024
App is okay, but it needs work - main problems I have: Half of the functions just link to the main halo website, which doesn't help when I'm trying to find a job/log time on the fly. App also crashes/hangs fairly regularly when I try opening tickets from notifications. Text boxes to log time/email only show 2 lines which makes it difficult to proofread. The app begins to lag the more I write as well.
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