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We had problems with our Ikea purchase, but Johan and his work partner sorted it out.
★★★★☆A Google user· Sep 22, 2018
The idea for the service is absolutely great. I wish it were easier to do simulations for other small moves from point A to point B. I'm sure it's possible but other than the move from an IKEA store, it's difficult to get prices. I'll edit if I find a way to do it. Keep working on it, it's a great concept.
★★★★★Steve Harris· Mar 27, 2024
Cristina and Co were brilliant, they arrived on time and put the furniture/bed together in a very good time and removed all the packaging from the house. I would 100% recommend them, very good service, thank you.
★★☆☆☆James Eckersley· Dec 11, 2025
Unable to change order on app or to contact anyone. Except through info at hello app. Never said what was happening to old furniture when I was booking. So when they arrived refused to take furniture. Said it was trash. Eventually paid drivers 80 euros to get rid of furniture. This was on top of the 48 euros I had already paid. App ok. service from start to finish useless.
★★☆☆☆Todd L· Jul 18, 2022
2 major flaws: 1. Can't modify a Hello van order that has been made on the app and 2. The app should specifically ask for your Ikea order number during the ordering process. The Hello van customer service team was very helpful.
★☆☆☆☆Kohsari Abbasi· May 14, 2021
Complete waste of time. Useless app, it happens. As a solution Offered to pay cash on the spot but refused, just wasted about an hour trying to make the app work while standing inside IKEA while kids wait in a car but no luck whatsoever. IKEA in murcia is useless but this company is suited useless partner. Poor staff looks helpless and doesn't know what to do about useless app. CEO needs training on how to run a small company. Extremely disappointing...
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