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Last updated on: 2026-06-02
Android Apps > Productivity > Help Scout
Help Scout icon

Help Scout

2026.6
Help Scout
3.46
359 reviews
10,000+
Downloads
Free

Bring your help desk to your pocket with Help Scout for Android

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About Help Scout

Help Scout is a productivity app developed by Help Scout.

Download Statistics

Help Scout has been downloaded 44 thousand times. In the last 30 days, the app was downloaded 270 times.

User Ratings

Help Scout is rated 3.46 out of 5 stars. The rating is based on 360 ratings.

App Information

Help Scout is FREE to download. The APK download size is 18.72 MB. The latest version available is 2026.6. The last update was on April 16, 2026.

Technical Requirements

Help Scout requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play February 2017.

Description
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
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More data about Help Scout

Price Free to download
Total downloads 44 thousand
Recent downloads 270
Rating 3.46 based on 360 ratings
Ranking Not ranked
Version 2026.6
APK size 18.7 MB
Number of libraries 37
Designed for Android 5.0+
Suitable for Everyone
Ads NO ads

App Performance Report

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Help Scout compared with similar apps

Common keywords of similar apps

Bring Desk Pocket Scout App Conversations

Keywords missing from this app

Notifications Coding Location Kids Time Family Device Codelita Learn Stay Fnr Read User Mobile Band Experience Real Free Recent Questions Notification Driving Safety Work Start Parents Phone Access Challenges Chat Ai Features Voice Pitch Code Programming Skills Pet Platform Connected Designed Track Share Status Conversation Join Support

Google Play Rating history and histogram

160
53
26
40
80

Downloads over time

Help Scout has been downloaded 44 thousand times. Over the past 30 days, it has been downloaded 270 times.

Changelog of Help Scout

  • Apr 16, 2026UpdateVersion 2026.6
  • Mar 25, 2026UpdateVersion 2026.5
  • Mar 2, 2026UpdateVersion 2026.4
  • Jan 20, 2026UpdateVersion 2026.2
  • Nov 14, 2025UpdateVersion 2025.27
  • Oct 27, 2025UpdateVersion 2025.25
  • Sep 29, 2025UpdateVersion 2025.23
  • Aug 20, 2025UpdateVersion 2025.19
  • Jul 10, 2025UpdateVersion 2025.16
  • May 22, 2025UpdateVersion 2025.14
  • Apr 25, 2025UpdateVersion 2025.13
  • Mar 31, 2025UpdateVersion 2025.12
  • Mar 20, 2025UpdateVersion 2025.10
  • Jan 29, 2025UpdateVersion 2025.3
  • Jan 14, 2025UpdateVersion 2025.1
  • Dec 2, 2024UpdateVersion 2024.23
  • Nov 15, 2024UpdateVersion 2024.20
  • Oct 29, 2024UpdateVersion 2024.19
  • Oct 21, 2024UpdateVersion 2024.17
  • Sep 16, 2024UpdateVersion 2024.14
  • Aug 13, 2024UpdateVersion 2024.12
  • May 16, 2024UpdateVersion 2024.7
  • Mar 27, 2024UpdateVersion 2024.4
  • Mar 6, 2024UpdateVersion 2024.3
  • Dec 13, 2023UpdateVersion 2023.15
  • Nov 14, 2023UpdateVersion 2023.13
  • Oct 27, 2023UpdateVersion 2023.12
  • Oct 17, 2023UpdateVersion 2023.11
  • Sep 7, 2023UpdateVersion 2023.10
  • Jun 14, 2023UpdateVersion 2023.09
  • May 4, 2023UpdateVersion 4.11.1
  • Apr 24, 2023UpdateVersion 4.11.0
  • Apr 12, 2023UpdateVersion 4.10.0
  • Mar 23, 2023UpdateVersion 4.9.1
  • Mar 1, 2023UpdateVersion 4.9.0
  • Jan 12, 2023UpdateVersion 4.8.2
  • Nov 28, 2022UpdateVersion 4.8.1
  • Oct 28, 2022UpdateVersion 4.8.0
  • Oct 11, 2022UpdateVersion 4.7.0
  • Sep 6, 2022UpdateVersion 4.6.0
  • Aug 16, 2022UpdateVersion 4.5.0
  • Jul 12, 2022UpdateVersion 4.4.0
  • Jun 24, 2022UpdateVersion 4.3.0
  • May 17, 2022UpdateVersion 4.2.0
  • Apr 20, 2022UpdateVersion 4.1.0
  • Apr 7, 2022UpdateVersion 4.0.0
  • Mar 1, 2022UpdateVersion 3.4.0
  • Jan 25, 2022UpdateVersion 3.3.0
  • Dec 15, 2021UpdateVersion 3.1.1
  • Sep 15, 2021UpdateVersion 3.0.8
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Developer information for Help Scout

Help Scout

help@helpscout.com

Website

N/A

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Comments on Help Scout for Android

★★★★☆ Francis V. · Jun 7, 2019
Thanks for bringing this to Android. Here are my wish list for the app to make this perfect. The ability to move the email to another inbox will truly be a great addition :-) update. Can you please add the ability to hyperlink texts in mobile devices?
★★★★★ Mohamed Boudelaa · Nov 18, 2018
The last version is way better, but there's always a room for improvements, for example, sometimes I get a notification even when I've already saw the reply, or I'm in the same thread.
★★★★★ S Ford · Mar 8, 2024
**Update, the support received regarding the issues my team and I were having has been fantastic, and all issues resolved! The update to the app and emailed guidance makes it function as normal. Thank you. - original review-This used to be great on my phone, but since the last upgrade emails are not opening, getting blank screens and pages won't refresh. I can no longer be productive.
★☆☆☆☆ A Google user · Dec 13, 2018
I see that Help Scout has responded to some previous reviews saying that the app has been fixed in version 2, but I am writing this day's after their response and have been using the latest version and still constantly have the notification issue. I have just had to uninstall again because the app is useless on Android. This is such an annoying bug -- it brings on a small wave of rage when I get an important Help Scout notice and then cannot get the app to load the conversation, then get a mailbox error, then have to jump through hoops to try and get into the mailbox. Help Scout is so elegant about most of its features that this sticks out embarrassingly - especially for the price of entry. If this is not fixed, we will likely switch away from Help Scout when our next yearly payment comes due. I really, sincerely hope that this is being seen as the horrible experience it is and that HS resources are being poured onto the problem. I have brought this problem to HS's attention by reaching out personally multiple times over the last few months and always get "friendly / polite" responses that do not register as adequate mea culpas to me. I don't think they get it.
★★☆☆☆ Steve Steve · Jan 28, 2019
I have the same issue as Dean E. Version 2.1.0 Most of the time you tap on an Android notification it takes you to a blank white screen or says there is a mailbox error. Without working notifications I might as well just browse to the website.
★★☆☆☆ Steve Cooke · Sep 10, 2021
I want to be able to respond to customer queries via the app. Thus requires me to (a) change the customer and/or add a new one; (b) edit a customer name (otherwise saved replies may not prefill data correctly) and (c) hide selected messages - all things I can do on my desktop. Until I can do this, this app is mostly useless. Of course, I may have missed these options in the app, in which case the UX needs improvement.
★★☆☆☆ A Google user · Nov 1, 2018
I have to log in almost every time I open the app - very annoying. I would rate higher if this was fixed. I would love if it had an easy way to manage mailboxes (saved replies, workflows, and apps connected to help scout) but it doesn't. It is very limited.

Google Play Rankings for Help Scout

This app is not ranked

Technologies used by Help Scout

Help Scout is requesting 15 permissions and is using 38 libraries.

Permissions

Development tools
test access to protected storage
Network communication
view network connections, full network access, receive data from Internet
Your accounts
read Google service configuration
Storage
modify or delete the contents of your USB storage
System tools
run at startup, prevent phone from sleeping
Extra
android.permission.ACCESS_ADSERVICES_AD_ID, android.permission.ACCESS_ADSERVICES_ATTRIBUTION, android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE, com.google.android.gms.permission.AD_ID, net.helpscout.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core Android Library IconAndroid Jetpack core Android Architecture Components Android Library IconAndroid Architecture Components Android Jetpack VersionedParcelable Android Library IconAndroid Jetpack VersionedParcelable Firebase Android Library IconFirebase Android Jetpack Annotations Android Library IconAndroid Jetpack Annotations Android Jetpack Widgets Android Library IconAndroid Jetpack Widgets Android Jetpack AppCompat Android Library IconAndroid Jetpack AppCompat AndroidX Activity Android Library IconAndroidX Activity Android Activity Saved State Android Library IconAndroid Activity Saved State AndroidX Loader Android Library IconAndroidX Loader Google Cloud Messaging (GCM) Android Library IconGoogle Cloud Messaging (GCM) Android Transition Support Library Android Library IconAndroid Transition Support Library Android Support Library collections Android Library IconAndroid Support Library collections Kotlin Android Library IconKotlin Android Support VectorDrawable Android Library IconAndroid Support VectorDrawable AndroidX Legacy: Support Library core utils Android Library IconAndroidX Legacy: Support Library core utils AndroidX Cursor Adapter Android Library IconAndroidX Cursor Adapter AndroidX Local Broadcast Manager Android Library IconAndroidX Local Broadcast Manager Android Support Library Print Android Library IconAndroid Support Library Print Android Support Library Document File Android Library IconAndroid Support Library Document File Google gson Android Library IconGoogle gson Android WorkManager Android Library IconAndroid WorkManager AndroidX Widget ViewPager2 Android Library IconAndroidX Widget ViewPager2 AndroidX Concurrent Futures Android Library IconAndroidX Concurrent Futures Glide Android Library IconGlide AndroidX SQLite Android Library IconAndroidX SQLite Retrofit Android Library IconRetrofit AndroidX Preference Android Library IconAndroidX Preference Lottie Android Library IconLottie Butter Knife Android Library IconButter Knife CircleImageView Android Library IconCircleImageView Joda Android Library IconJoda AndroidSVG Android Library IconAndroidSVG AndroidX Test Android Library IconAndroidX Test Koin Android Library IconKoin Auth0 Android Library IconAuth0 Jared Rummler Libraries Android Library IconJared Rummler Libraries
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