Bring your help desk to your pocket with Help Scout for Android
3.48·362 reviews·10,000+ downloads
About Help Scout
Help Scout is a productivity app developed by Help Scout.
How many times has Help Scout been downloaded?
Help Scout has been downloaded 45 thousand times. In the last 30 days, the app was downloaded 180 times.
What is the rating of Help Scout?
Help Scout is rated 3.48 out of 5 stars, based on 360 ratings.
Is Help Scout free?
Help Scout is free to download. The APK download size is 19.14 MB. The latest version available is 2026.9. The last update was on June 15, 2026.
What are the requirements for Help Scout?
Help Scout requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play February 2017.
Description
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Recent changes: Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track. Conversation list items also get a refreshed layout, and we fixed a bug where replying could duplicate earlier threads below your new reply.
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Hi Team, Sorting options are missing and email read view is not comfortable. Zoom out option or good view help to work on.
★★★★★S Ford· Mar 8, 2024
**Update, the support received regarding the issues my team and I were having has been fantastic, and all issues resolved! The update to the app and emailed guidance makes it function as normal. Thank you. - original review-This used to be great on my phone, but since the last upgrade emails are not opening, getting blank screens and pages won't refresh. I can no longer be productive.
★★★★★Mohamed Boudelaa· Nov 18, 2018
The last version is way better, but there's always a room for improvements, for example, sometimes I get a notification even when I've already saw the reply, or I'm in the same thread.
★★☆☆☆Steve Cooke· Sep 10, 2021
I want to be able to respond to customer queries via the app. Thus requires me to (a) change the customer and/or add a new one; (b) edit a customer name (otherwise saved replies may not prefill data correctly) and (c) hide selected messages - all things I can do on my desktop. Until I can do this, this app is mostly useless. Of course, I may have missed these options in the app, in which case the UX needs improvement.
★☆☆☆☆A Google user· Dec 13, 2018
I see that Help Scout has responded to some previous reviews saying that the app has been fixed in version 2, but I am writing this day's after their response and have been using the latest version and still constantly have the notification issue. I have just had to uninstall again because the app is useless on Android. This is such an annoying bug -- it brings on a small wave of rage when I get an important Help Scout notice and then cannot get the app to load the conversation, then get a mailbox error, then have to jump through hoops to try and get into the mailbox. Help Scout is so elegant about most of its features that this sticks out embarrassingly - especially for the price of entry. If this is not fixed, we will likely switch away from Help Scout when our next yearly payment comes due. I really, sincerely hope that this is being seen as the horrible experience it is and that HS resources are being poured onto the problem. I have brought this problem to HS's attention by reaching out personally multiple times over the last few months and always get "friendly / polite" responses that do not register as adequate mea culpas to me. I don't think they get it.
Google Play Rankings for Help Scout
This app is not ranked
Technologies used by Help Scout
Help Scout is requesting 15 permissions and is using 37 libraries.
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Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
