Help Scout

**Update, the support received regarding the issues my team and I were having has been fantastic, and all issues resolved! The update to the app and emailed guidance makes it function as normal. Thank you. - original review-This used to be great on my phone, but since the last upgrade emails are not opening, getting blank screens and pages won't refresh. I can no longer be productive.

The last version is way better, but there's always a room for improvements, for example, sometimes I get a notification even when I've already saw the reply, or I'm in the same thread.

Hi Team, Sorting options are missing and email read view is not comfortable. Zoom out option or good view help to work on.

I see that Help Scout has responded to some previous reviews saying that the app has been fixed in version 2, but I am writing this day's after their response and have been using the latest version and still constantly have the notification issue. I have just had to uninstall again because the app is useless on Android. This is such an annoying bug -- it brings on a small wave of rage when I get an important Help Scout notice and then cannot get the app to load the conversation, then get a mailbox error, then have to jump through hoops to try and get into the mailbox. Help Scout is so elegant about most of its features that this sticks out embarrassingly - especially for the price of entry. If this is not fixed, we will likely switch away from Help Scout when our next yearly payment comes due. I really, sincerely hope that this is being seen as the horrible experience it is and that HS resources are being poured onto the problem. I have brought this problem to HS's attention by reaching out personally multiple times over the last few months and always get "friendly / polite" responses that do not register as adequate mea culpas to me. I don't think they get it.

Horrible app! Constantly having to delete & re-download just to see customer videos. Will only show the same videos/photos over & over again. SO many other issues as well. I also never get notifications even though my notifications are turned on.

I only installed this, so I could get new message notifications when I'm away ftom my desk. But it continuously logs me out to the point of making the app useless. Just today I got a notification I had a new message but when I went to the app I was logged out. Once you are logged in nothing is intuitive and basic functions are hidden behind vague icons. Message functions also get changed regularly, so you have to relearn how to do basic steps.