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Android Apps > Productivity > Help Scout
Help Scout icon

Help Scout

2026.6
3.46
359 reviews
10,000+
Downloads
Free

Bring your help desk to your pocket with Help Scout for Android

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About Help Scout

Help Scout is a productivity app developed by Help Scout.

Download Statistics

Help Scout has been downloaded 44 thousand times. In the last 30 days, the app was downloaded 270 times.

User Ratings

Help Scout is rated 3.46 out of 5 stars. The rating is based on 360 ratings.

App Information

Help Scout is FREE to download. The APK download size is 18.72 MB. The latest version available is 2026.6. The last update was on April 16, 2026.

Technical Requirements

Help Scout requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play February 2017.

Description

More data about Help Scout

Price Free to download
Total downloads 44 thousand
Recent downloads 270
Rating 3.46 based on 360 ratings
Ranking Not ranked
Version 2026.6
APK size 18.7 MB
Number of libraries 37
Designed for Android 5.0+
Suitable for Everyone
Ads NO ads

App Performance Report

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Help Scout compared with similar apps

Common keywords of similar apps

Bring Desk Pocket Scout App Conversations

Keywords missing from this app

Notifications Coding Location Kids Time Family Device Codelita Learn Stay Fnr Read User Mobile Band Experience Real Free Recent Questions Notification Driving Safety Work Start Parents Phone Access Challenges Chat Ai Features Voice Pitch Code Programming Skills Pet Platform Connected Designed Track Share Status Conversation Join Support

Google Play Rating history and histogram

160
53
26
40
80

Downloads over time

Help Scout has been downloaded 44 thousand times. Over the past 30 days, it has been downloaded 270 times.

Changelog of Help Scout

Developer information for Help Scout

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Comments on Help Scout for Android

★★★★☆ Francis V. · Jun 7, 2019
Thanks for bringing this to Android. Here are my wish list for the app to make this perfect. The ability to move the email to another inbox will truly be a great addition :-) update. Can you please add the ability to hyperlink texts in mobile devices?
★★★★★ Mohamed Boudelaa · Nov 18, 2018
The last version is way better, but there's always a room for improvements, for example, sometimes I get a notification even when I've already saw the reply, or I'm in the same thread.
★★★★★ S Ford · Mar 8, 2024
**Update, the support received regarding the issues my team and I were having has been fantastic, and all issues resolved! The update to the app and emailed guidance makes it function as normal. Thank you. - original review-This used to be great on my phone, but since the last upgrade emails are not opening, getting blank screens and pages won't refresh. I can no longer be productive.
★☆☆☆☆ A Google user · Dec 13, 2018
I see that Help Scout has responded to some previous reviews saying that the app has been fixed in version 2, but I am writing this day's after their response and have been using the latest version and still constantly have the notification issue. I have just had to uninstall again because the app is useless on Android. This is such an annoying bug -- it brings on a small wave of rage when I get an important Help Scout notice and then cannot get the app to load the conversation, then get a mailbox error, then have to jump through hoops to try and get into the mailbox. Help Scout is so elegant about most of its features that this sticks out embarrassingly - especially for the price of entry. If this is not fixed, we will likely switch away from Help Scout when our next yearly payment comes due. I really, sincerely hope that this is being seen as the horrible experience it is and that HS resources are being poured onto the problem. I have brought this problem to HS's attention by reaching out personally multiple times over the last few months and always get "friendly / polite" responses that do not register as adequate mea culpas to me. I don't think they get it.
★★☆☆☆ Steve Steve · Jan 28, 2019
I have the same issue as Dean E. Version 2.1.0 Most of the time you tap on an Android notification it takes you to a blank white screen or says there is a mailbox error. Without working notifications I might as well just browse to the website.
★★☆☆☆ Steve Cooke · Sep 10, 2021
I want to be able to respond to customer queries via the app. Thus requires me to (a) change the customer and/or add a new one; (b) edit a customer name (otherwise saved replies may not prefill data correctly) and (c) hide selected messages - all things I can do on my desktop. Until I can do this, this app is mostly useless. Of course, I may have missed these options in the app, in which case the UX needs improvement.
★★☆☆☆ A Google user · Nov 1, 2018
I have to log in almost every time I open the app - very annoying. I would rate higher if this was fixed. I would love if it had an easy way to manage mailboxes (saved replies, workflows, and apps connected to help scout) but it doesn't. It is very limited.

Google Play Rankings for Help Scout

This app is not ranked

Technologies used by Help Scout

Help Scout is requesting 15 permissions and is using 38 libraries.

Permissions

Development tools
test access to protected storage
Network communication
view network connections, full network access, receive data from Internet
Your accounts
read Google service configuration
Storage
modify or delete the contents of your USB storage
System tools
run at startup, prevent phone from sleeping
Extra
android.permission.ACCESS_ADSERVICES_AD_ID, android.permission.ACCESS_ADSERVICES_ATTRIBUTION, android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE, com.google.android.gms.permission.AD_ID, net.helpscout.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Ad network libraries

None found

Social libraries

None found

Development tools

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