Helpwise is a productivity app developed by SaaS Labs US Inc..
Download Statistics
Helpwise has been downloaded 3 thousand times. In the last 30 days, the app was downloaded 6 times.
User Ratings
The app has no ratings yet.
App Information
Helpwise is FREE to download. The APK download size is 58.14 MB. The latest version available is 3.6.18. The last update was on October 29, 2025.
Technical Requirements
Helpwise requires Android 4.4+ or higher. The app has a content rating of Everyone. The app has been available on Google Play March 2020.
Description
Helpwise is a comprehensive customer service platform that offers a range of features to help businesses manage all their customer communication from a single dashboard. With Helpwise, you can easily answer all your customer queries across multiple channels like email, sms, and social media from a centralized location.
One of the standout features of Helpwise is its universal inbox, which allows you to see all your channels conversations in one place. This feature makes it easy to handle your customers' communication, respond to queries promptly, and provide an excellent customer experience.
Helpwise offers native integrations with calendars, task management apps, and CRMs, allowing you to power your communication and streamline your workflow. You can also create custom integrations using Helpwise's app feature to connect with other tools your business uses.
Helpwise comes packed with features designed to improve collaboration and enhance overall team productivity. You can mention team members inside conversations and work with them to respond to customer queries better and faster.
Additionally, Helpwise has a built-in collision detection feature that ensures there are no contradictory replies to customer queries. The collision detection feature alerts both parties if two team members are writing a response to the same thread, ensuring that customers receive accurate and consistent replies.
With Helpwise, you can set up multiple signatures and change them on the fly while composing emails. This feature is particularly useful for businesses with multiple brands or departments that require different signatures.
Helpwise also allows you to automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team, freeing up time to focus on more important tasks.
Another useful feature of Helpwise is its ability to automatically manage your team's workload by smartly assigning conversations based on logics like round-robin, load balance, and random. This feature eliminates the need for manual delegations and ensures that your team can handle customer queries efficiently.
Helpwise allows you to automate customer feedback directly from the platform. You can analyze feedback and scores to improve your support processes and quality.
With Helpwise, you can optimize team performance and support processes by taking a deep dive into your support team's performance across inboxes. You can track individual workload and key metrics, allowing you to make data-driven decisions to improve your customer support.
Finally, Helpwise allows you to set up knowledgebases to host articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents, and other important information. This feature ensures that customers can easily find the information they need and reduces the load on your support team.
In summary, Helpwise is an easy-to-use, all-in-one customer service platform that offers a range of features designed to streamline your workflow, improve collaboration, and deliver an exceptional customer experience.
Get a detailed PDF report for Helpwise with download trends, rating history,
and key performance statistics — useful for competitive research or tracking your own app.
Learn more
Are you the developer of this app? Join us for free to see more information about your app and learn how we can help you promote and earn money with your app.
Help wise has a positive influence on the way I process communication. It allows me to aim for big goals & allows me to reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.
★★★★★lakshya pal· Apr 1, 2020
Loved the app. Super easy to share the emails among team members.
★★★★★Aliya Zehra· Apr 1, 2020
It is a very interesting app and quite easy to understand. It is a shared mailbox where you can manage all your mails.
★★★★★The Man Voiss· May 27, 2021
This newer version of the app is working much smoother than the first edition. Still need to add the fundamentals of helpwise to the features though. Some improvements that should be implemented right away are: 1. Bulk actions (ie, select multiple messages and bulk delete, close, assign, tag, spam etc.) 2. tags (since tags are essentially the only folder element we have, with having to implement folders, just bring in tags so that we can organize on the go. Plus tags can trigger automations, so it would be nice to have some on the go automation via tags.) 3. Universal Inbox AND Zen box experience!!! (to make this mobile app a true productivity tool, including the different consolidated views in the app would be greatly helpful!) 4. Overall "Quality of Life" improvements: - add the "add note" button to the bottom of messages in the outbound area below the reply button to be more consistent with the desktop app - allow toggle close on inboxes a possibly a better indication of unread messages before having to toggle open (or better yet, allow checkboxes to include or exclude messages in the stream, which could function like a universal inbox) - allow for selecting multiple messages, ideally by clicking image, similar to how the mainstream email clients, and bring up actions menu (related to the bulk selection feedback above) - allow for more customization (for example, brand colors, swipe actions. Other than that, I am pleased with the improvements! Look forward to seeing things further developed.
★☆☆☆☆Mid Midnight· May 9, 2020
Doesn't work on Maze M1 Note (Android 5.1). App tries to start and closes instantly.
★☆☆☆☆Ben Delville· Sep 1, 2021
Text functionality does not work. Support has not replied since August 17th despite multiple follow-ups.
Google Play Rankings for Helpwise
This app is not ranked
Technologies used by Helpwise
43 permissions·32 libraries
Subscribe to see full permission and library details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
