LOLC INSURANCE OneClick

LOLC Life and General Insurance, two of Sri Lanka's leading Insurance solutions providers, introduce its groundbreaking 'LOLC Insurance OneClick' digital solution empowering all Sri Lankans and their loved ones. This innovative digital platform represents a significant step forward in LOLC Insurance's commitment to delivering a seamless and enhanced customer experience.

The 'LOLC Insurance OneClick' was built on a state-of-the-art IT infrastructure hosted on the cloud AWS, using a serverless, microservices architecture. This implementation ensures enhanced system stability, performance, scalability, and security, providing a seamless experience for customers while offering cost benefits to the company through optimized resource utilization.

'LOLC Insurance OneClick' offers a range of key features to enhance the customer experience and convenience. The comprehensive information platform provides customers access to detailed policy and customer information, ensuring a comprehensive view of their insurance coverage and status. The payment platform enables secure online premium payments through an integrated gateway, facilitating quick and hassle-free transactions. Customers can effortlessly submit financial and non-financial service requests with the service platform, such as policy updates and claims submissions. The claim intimation platform streamlines the process for customers to initiate claims for hospitalization or outpatient treatment, ensuring prompt assistance during critical times. Through the communication platform, LOLC Insurance prioritizes seamless customer communication via SMS, email, and push notifications, delivering real-time updates and reminders. Additionally, the self-registration platform allows both existing customers and non-customers to easily register, unlocking access to personalized Insurance services and benefits.

Recent changes:
• Simplified the claim submission process by removing unnecessary fields for faster claim intimation.
• Added a new “Specialist Cover” widget to easily view your available balance (if applicable).
• Improved insured member selection by allowing you to choose from a relationship-based list instead of manually entering names.