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It was very smooth and felt modern and mostly intuitive. Things I didn't like: - The map didn't load the first time I used the app. It was showing white instead of the city map. - The app thought the lock wouldn't open, but it actually did the first time. - I did not know where the frame lock lever was. It also had another color. Found it reasonably fast. Thank you, Mainz, for this great ride!
★★★★★Jordan Blair· Jul 1, 2026
Very easy to use for a tourist! Was unable to get a pin via SMS to register, so I called and got one over the phone from a very pleasant customer service agent. Bikes are in great condition with many spots to drop and many available. Great for my day ride up the Rhine!
★☆☆☆☆Stefan Stoimenov· Oct 31, 2022
Bike's returns are not registered properly. Taking the bike from a station also doesn't work. Had to call the hotline 3 times. The last of those calls I had to end after no response for 10 minutes. In total, I have wasted one euro, 40 minutes and a lot of mental energy. There should be an option to manually return the bikes when you know that your hardware is flawed. I trusted this service and bought an atonement. I feel cheated and humiliated!
★☆☆☆☆Bas van Wylick· Jun 3, 2023
Rubbish. Registration doesn't work as no SMS sent to UK number. International customers not desired it seems.
★☆☆☆☆l Nicoffe l· Jul 12, 2022
When I tried to stop the rent of a bike, the app crashes, then I tried to call the costumer service, and they told me that I need to call at 11.30am, and it was 9.30, so, 2 h of renting and I was just waiting.
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