MHD Rider: Delivery Partner

MHD Rider is the official delivery partner application designed exclusively for registered MHD fleet executives and delivery captains. Deliver orders swiftly, navigate with optimized multi-stop route directions, and manage your daily deliveries with maximum transparency and reliability.

Whether you are delivering freshly prepared meals, essentials, or scheduled packages, the MHD Rider app empowers you with all the real-time tools you need on the road.

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KEY FEATURES FOR MHD CAPTAINS
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1. REAL-TIME ORDER ALERTS & INSTANT NOTIFICATIONS
• Get immediate audio-visual sound alerts the moment a new delivery order is assigned to you.
• Never miss a high-priority dispatch with prominent foreground ring alerts and vibration pulses.

2. INTEGRATED ROUTE NAVIGATION & MAP VIEW
• Interactive in-app map with turn-by-turn route visualization.
• Intelligent multi-order sequencing: optimizes the order of kitchen pickups and customer drop-offs so you cover the shortest distance in the least time.
• Quick launch shortcut to external navigation (Google Maps) with a single tap.

3. CONTACTLESS & SECURE OTP VERIFICATION
• Safe, verified handoffs with customer delivery OTP confirmation.
• Prevents misplaced deliveries and guarantees accurate proof of delivery directly to the central dispatch hub.

4. REAL-TIME LIVE LOCATION TRACKING
• High-accuracy background GPS broadcast keeps dispatch managers and waiting customers informed of your arrival time.
• Seamlessly switches on when you are "Out for Delivery" and automatically powers down once the order is fulfilled to save battery.

5. DIRECT CUSTOMER & HUB COMMUNICATION
• View customer delivery notes, gate codes, landmark tips, and special delivery instructions.
• One-touch phone calling to reach customers or the fulfillment hub immediately.

6. ON-DUTY / OFF-DUTY FLEXIBILITY
• Take complete control of your working hours with the simple Online/Offline toggle.
• Go online when you are ready to receive orders and go offline whenever you need a break.

7. COMPREHENSIVE INCIDENT & ISSUE REPORTING
• Encountered closed gates, unreachable customers, vehicle breakdowns, or incorrect addresses?
• Instantly flag delivery issues with dedicated reporting categories to alert the support dispatcher in real time.

8. AUTHENTIC PERFORMANCE METRICS & CAPTAIN PROFILE
• Track your real completed deliveries, customer ratings, vehicle credentials, and captain verification status directly synced with the central database.
• Secure, encrypted login to keep your account safe at all times.

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HOW TO GET STARTED
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1. Download and install the MHD Rider app.
2. Sign in using your registered MHD Captain credentials (Phone/Email and Password).
3. Switch your status to "Online" on the top bar.
4. Accept incoming pickup requests, follow the optimized route, confirm the customer OTP at the door, and complete deliveries!

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SUPPORT & FLEET INQUIRIES
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Need assistance or want to join the MHD delivery network?
• Email: support@mhd.com
• Dispatch Helpdesk: Available 24/7 via the in-app support center.