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Great App! Works great for making payments. The only issue that I have experienced and still do is getting notifications on my phone. I have double-checked multiple times that I have notifications turned on for this specific app in my phone's actual settings and then also in the Alta fiber app settings as well. No clue but they never work when I have a chat going on with customer service or when I get a message back from a representative.
★★★★★Stefanie· May 19, 2026
Great package pricing. The service is great. Bill pay is very easy.
★☆☆☆☆Mac Spicer· Apr 4, 2026
The app is tota dog water. You add a payment option. Declined. You know better. Try again. Declined. You add a new payment method. Declined. You know better. Try again. Declined. After spamming back and forth for 10 minutes one of them will eventually accept your payment as legit. I really enjoy the task taking 10 minutes to complete when it should only take me 30 seconds. Please do not do better. We love having precious time in our lives stolen
★☆☆☆☆MsJ MsB· Jan 17, 2026
I get a bill 168.00+ and 48.00 charge for something I know nothing about. I look Alta fiber Cincinnati they told me in October they don't have Internet Wi-Fi in my area, but it goes to parts of KY and Indiana? I want to know why you people lied🤥? First you lied said no landline service, now scam calls, no features bill supposed to be 33+ tax this a landline. They did me like this before I still have old bills. So why did you at alta fiber lie? I say B4 Philippines bill goes up.
★☆☆☆☆MsJ MsB· Mar 29, 2026
They cbt disconnected my phone I haven't paid in months, I called Kroger's, bank all said payment went to CBT, so foreign people say I have no bill? Well I had scammed calls 📞 on landline all day from Oct-Mar cbt did nothing to prevent it. My bill says 22.84, acp applied, they say my bill is$50 a month, so whose using ACP? It's still around the FCC will not tell you but phone companies destroyed for consumer we had nothing to do with the criminal activity. Cbt NR. file complaint.
★☆☆☆☆Msj Msjb· Aug 8, 2026
I really hate cbt they turned off phone that was 22.84 but lied to me about price @42-$60 per month? Landline? I've lost contact with family I missed funeral bc these people turned off phone and I paid the bill with receipts 😬. Then my review erased? This is Not Ai or Philippines where most business is conducted at instead of hiring American folk they hire corruption and blame USA consumers.only 1 in city and thus what we pay for😬 complaint? It went out the window no answer 😬.acp? 👆🏾 using
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